Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 different phones, 3 different Samsung models and an iPhone. All T-Mobile devices. This issue seems to only be with text messaging. No issues with calls or any type of Data or internet related App. Just sending and receiving text messages.
I called support last week because I was certain this was a known issue for many people, but was told it was not. I went through all the trouble shooting steps with the team and nothing they could do seemed to fix the issue. I cleared my cache, checked my data to ensure it was all setup correctly, I'm even now using a brand new Note 9 and still having the same issues. When I called originally I was using my s7 Edge.
I've taken a few photos where you can see the change.
When you're not on WiFi you can see the 4gLTE symbol next to the service indicator and it seems to work fine.
https://postimg.cc/image/xsv6evu2v/
As soon as I connect to WiFi, that 4gLTE symbol goes away. I'm pretty sure it never did this before.
https://postimg.cc/image/r2ep5gemv/
Then when sending I get these errors..
https://postimg.cc/image/nisrfmwhj/
On top of the issue with sending failures, sometimes after taking minutes to send, the person who is receiving the message will get up to 4 copies of the same message. I will also receive up to 4 copies of a message when getting texts. So it's an issue with incoming and outgoing.
This seems to be something that change with an update/service. Not the device or anything. When I got my note 9, the 1st thing it had me do was connect to WiFi and I immediately noticed this same issue (no 4gLTE symbol) before installing a single APP or anything.
I'd like to point out, this is not always an issue. Most time it works pretty well, however it's a daily occurrence for the last week. Happens while I have full cell and 500MB+ WiFi service.
Please advise how this is to be resolved.
Gracias,
Matthew
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
Hey folks! I see some people are still trickling into this thread that are having similar/same issues. For this specific issue, it is 100% network related and we will need to speak with you over the phone to gather specific examples of these failures so that our engineering teams can further investigate.
Por favor call us when you have a moment so we can get this info from you securely.
OMG
This texting during WIFI problem is still going on???? My spouse and I left TMobile over a year ago, due to this problem, while using new phones.
Even by escalating this problem 3 times, it was never solved
Our one year commitment is now up with another carrier and thought I might re-try TMobile.....
Seems I better not....
Same thing happening to me since all my T-Mobile phones for the last few years. Is this fixed yet???
We recently switched from Verizon and brought our Samsung devices, S6, S7, S8 & S9. We are experiencing the same problem, and interestingly enough it seems it a very common problem that's gone back at least to the beginning of this post. Below are my APN settings, anything look like it can be tweaked to fix my issue? Also, I have the "always keep mobile data activated" in the advanced menu.
This might help someone. My issues are sorted out now but when I had problems missing and sending text pinning the text app to homescreen fixed it. Idk why but it worked. Worth a try. Just hit the pin icon in the upper right of your text app. Was a life saver for me about a year ago. Works now tho. Btw I've got an issue i just noticed that could be related. Whenever i dont have cell service, or i have mobile data turned off, pictures don't go through wifi at all. Seems its a symptom of a bigger picture here though
Same here, for quite a while with multiple devices. Weird thing is on my home wifi it's fine. But at our vacation rental house on wifi texting images simply won't work. They always get stuck sending and then fail. Super frustrating and I doubt it's a phone issue or an individual account issue since so many people are reporting it.
My phone just started doing this last week. What kind of phone company lets this sort of known issue persist for so long. I have changed nothing. The phone just stopped sending my texts. Now I must turn off wifi to get the phone to send a text. I have a moto g5+. Wifi works well with other devices. I am looking forward to my family coming back from a trip see if their tmobile phones have the same problem. My son's phone is on another carrier and it sends texts over my wifi with no problem. Maybe i need to switch carriers.
This issue everybody has mentioned is the same I've been having for about a year. I thought all along (it's an old phone) it was my S4. "SGH-T999L" The software version is 4.3 (the best for my phone right now) ... To receive text messages, I literally have to turn off my wi-fi or go out of range (which will automatically disconnect me from wi-fi) I'll give an example here. My bank will automatically send me a text when ever my bank account has a transaction over a certain amount. Deposit or Withdrawal. Since I know I just had a deposit & I am at home, connected to my wi-fi, I know I'll be getting a text but in order to get that text I have to turn off my wi-fi. Now, if I go somewhere which takes me out of range and off my wi-fi, I will immediately get those texts. (We've experimented with this issue by going out of range or having somebody sitting 10 feet from me, texting me) Only after I turn off wi-fi do I receive texts. The problem is possibly my phone, software version, the provider, or Google intercepting my texts, what ever, but it is a problem and getting very annoying. (btw: I don't download apps & only update what was on my phone when it was brand new) Any way, I haven't been able to fix the issue & hope this info helps.
Just switched to T-mobile from Walmart. I never ever had any problems with walmart, but this is a reoccurring issue with T-mobile. It can take up to an hour to get texts, if I get them at all. This makes time sensitive logins and things that use temp text code to complete problematic.I also have random calling issues where I am connected to wifi; people are being sent to my voicemail, and I just simply receive a missed call notification.
When I spoke to T-Mobile about several of these issues I was told by the rep and let me quote here "Maybe T-Mobile is not the right network for you."
I'm having the same exact issues text with wifi on takes forever to send or I get a failed to send message all started after the last update. Also the cursor likes to jump to the beginning of the message mid text. Text messages with my work are time sensitive! I'm honestly thinking of leaving TMobile over this issue. fix this tmobile.
