why does T-Mobile suck

"In Theory" is correct because they simply refuse to admit that there is anything wrong with the phone and will not exchange it. We get the same story every time. "If this doesn't work we will exchange the phone". Then it doesn't work and we get the same line again. It is a complete run around, and for WHAT a stinking phone that would probably cost Tmobile a couple hundred bucks to replace, if that.  We have been with Tmobile for a number of years and have bought a number of phones including grand kids etc. Never had a complaint about a phone until this particular phone and they treat you as if you are just too stupid to use it correctly. "have you updated it, you know you have to update them on a regular basis". "Are you sure you were just not out of area, maybe there is a spot in your back yard that has an interference problem" Blah blah blah. As I was typing my post yesterday my wife was once again at the apple store and was told that they had rebooted the phone and everything would be just fine. Same story we have received about six times in the last 18 months. But hey I console myself knowing I am a valuable customer of Tmobile. But not for long.

All wireless carriers suck. The goal is to find one that sucks in a way that works for you.

formercanuck wrote:

First… TMobile doesn't guarantee service anywhere.  I've been down this road many times with TMobile, At&t, and even Verizon.  Recommend filing BBB ticket for escalation, and possibly your PUC , followed by FCC.  TMobile escalation will help you get ported

Appreciate it!

Personally,  id file a bbb complaint, especially if the representative is telling you that TMobiles coverage is better than Sprint was, "and" you now have "No Service "  sounds like you were given bad info.  They will call you, and probably assist  in porting out, and possibly pay off and device.   TMobile does this every time i call.  They've claimed service for 8 years in a no service area near me.

CC1990 wrote:

They always claim there's a tower being worked on but can never give an estimated fix date. Let's call it what it is. Not much service in this area. Technical support knows nothing and can never fix the issue. Technical support is basically customer service because they probably know nothing about anything technical. It's the engineers that do and you can never speak with them. How is it legal to sell someone something under false advertisement. I called to get on their military plan in the middle of the month. Now my bill went from 265 to 285. They said it had been prorated but my bill is still due at the same time every month. Never missed a bill and the military magenta is suppose to be cheaper. Come on now. This is theft. 

I've been given that excuse for over 8 years in some places.   Once you escalate through BBB/FCC/PUC you'll get a 'corporate' response which typically doesn't help, but is given in writing.  Some FCC/PUC can be useful, and will help port you and even pay off equipment charges.  Others - BBB will go about ½ of that, and often the rep (US Based ) will turn snarky and try talking you into porting, and will say take it or leave it.

I'm in a north suburb of Chicago and it's just as bad.

CC1990 wrote:

Honestly I believe they are limiting people's service on purpose. Look at the home internet. They close some of the ports but says you can game on it. All lies 

That's what I think too....

So disgusted with the customer service. My wife upgraded her phone 18 months ago and has had trouble with the phone since day one. It drops calls, cuts out in mid sentence, fails to ring when you call it 5 feet away. We have been to Tmobile store over and over and get the same BS every time. They reboot it they change the sim card they reboot it on and on. Then they send you to Apple and Apple says it's a Tmobile problem and Tmobile says it's an Apple problem. For a few bucks they could replace the phone and be done with it, but nobody will take responsibility. Actually had an apple "Genius" say it was the particular phone number. This goof ball said that certain phone numbers won't work with certain mobile carriers. Should have seen his face when I pointed out that this was the fourth phone my wife has had with the same number and every phone worked fine except this particular phone which has had issues from day one. Apple sucks and Tmobile sucks, not because there is an issue with a product, those things happen, but when they absolutely refuse to stand behind their product and then send you emails telling you what a valuable customer you are you just want to let the world know how truly bad they are. We have apple care and that is a waste of money because they find loop hole after loop hole to tell you they can't replace the phone. I just can't say it strongly enough neither of these companies  deserve your business. If I can convince 20 people to drop Tmobile then I figure that will be just compensation for this crappy phone. Maybe they will figure out that replacing a faulty phone is better than messing people around to save a buck.

Time for you to file a BBB complaint and have someone in actual T-Mobile management get involved.  T-Mobile _really_ doesn't like BBB complaints.

angrymichagn you are so full of crap..

Verizon is the chit company not TMOBILE…

TMOBILE is out to klean up after the trash left behind from VERIZON.

so get it ritel

VERIZON SUCKS.

TMOBILE is 1 herelll