Forum Discussion
Can't connect to work VPN using Sagemcom Fast 5688W Gateway
We got the Sagemcom Fast 5688W Gateway model for Home Internet, however, we can't connect to the work VPN. We called customer support twice and their responses were that "we don't provide any support...
hooperdev wrote:I have the exact same issue with the Sagecom. I use IKEv2. I posted about it here https://twitter.com/alexhoop27/status/1610346791509147649
and here https://www.reddit.com/r/tmobileisp/comments/zz8v3d/vpn_issues_with_sagecom_fast_hub/.
T mobile support was abysmal, so I took the liberty of researching it myself, and what I found is that the T Mobile router is blocking inbound ESP (Encapsulating Security Payload) packets, which means that even though I’m “connected” to the VPN, and am requesting webpages and such, no information ever makes it back to my computer.
Dear T Mobile, PLEASE fix this, or at least look into it, instead of dismissing it as a "third party" issue. It is not.
Thanks, hooperdev! After I posted the issue, I went to a store to ask if they have the Nokia model, the store associate was not supportive to my idea of changing model, but they made a call anyway and found that the Nokia model is out statewide (I am in CO). I guess we need to voice up for this issue and the releases to fix the VPN issue on the Nokia model was because a lot of complaints were pouring to t mobile and they have to fix it to get new customers. But this Sagemcom model is newer model, not sure how soon t mobile is willing and will add similar release to fix the VPN issue.. Just based on the customer support response, not very promising..
