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We called customer support twice and their responses were that “we don’t provide any support to VPN”. The IT support of my company asked us to inquire about some settings and configurations to T mobile support and the response was that “this is a plug and use device. All you can see is the information on Home Internet App. We don’t know more than you do.” After some research on the community, it looks that some Firmware versions were released to specifically address the VPN issues, but it was for the Nokia gateway not the Sagemcom gateway, https://www.t-mobile.com/support/home-internet/nokia-gateway We wonder if T mobile can release similar Firmware updates to the Sagemcom gateway to address the VPN issue ASAP, such as, Resolves VPN tunnel protocols IKEv2/L2TP/IPSec \t Improves known issues: Cisco AnyConnect VPN; GlobalProtect VPN connection issues; Degraded experience ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1008","kudosSumWeight":5,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:83602":{"__typename":"Conversation","id":"conversation:83602","topic":{"__typename":"ForumTopicMessage","uid":83602},"lastPostingActivityTime":"2023-09-04T00:27:48.000-07:00","solved":false},"User:user:33106":{"__typename":"User","uid":33106,"login":"CStar","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:33106"},"ForumTopicMessage:message:83602":{"__typename":"ForumTopicMessage","subject":"Arcadyan vs. Sagemcom -- which is better?","conversation":{"__ref":"Conversation:conversation:83602"},"id":"message:83602","revisionNum":1,"uid":83602,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:33106"},"metrics":{"__typename":"MessageMetrics","views":1747},"postTime":"2023-07-04T11:59:22.000-07:00","lastPublishTime":"2023-07-04T11:59:22.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have the option of exchanging my Aradyan gateway for a Sagemcom. Which is a better gateway for the home internet? I was given this opportunity when this past weekend, we suddenly started having very bad speeds (although this for now seems to have resolved and is somewhat back to normal or at least back to an acceptable level). ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"333","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:78059":{"__typename":"Conversation","id":"conversation:78059","topic":{"__typename":"ForumTopicMessage","uid":78059},"lastPostingActivityTime":"2023-05-08T12:43:10.000-07:00","solved":true},"User:user:54371":{"__typename":"User","uid":54371,"login":"Jess-P","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:54371"},"ForumTopicMessage:message:78059":{"__typename":"ForumTopicMessage","subject":"Sagemcom Fast 5688W Gateway keeps turning off and on again","conversation":{"__ref":"Conversation:conversation:78059"},"id":"message:78059","revisionNum":1,"uid":78059,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:54371"},"metrics":{"__typename":"MessageMetrics","views":1590},"postTime":"2023-03-14T11:05:10.000-07:00","lastPublishTime":"2023-03-14T11:05:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi! I need some help because my Sagemcom Fast 5688W Gateway keeps turning off and on again. When it’s on, it works just fine, but then my device disconnects and when I look over to my modem it’s rebooting for no reason. It’s happening at different times throughout the day so it’s not due to the nighttime updates. I changed which outlet it was plugged into thinking maybe there was a short, but it’s still doing it. Really frustrated because if it wasn’t for the modem rebooting randomly throughout the day, I would have no complaints. 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I was told service in my area was iffy but decided to take the risk. They were upgrading the tower near me. That caused outages but I hung in there. The Sagemcom gateway was frequently going into standby mode, too. It would show connected to the tower but not provide internet to connected Wi-Fi devices though devices could talk to each other through the local network. After a time the gateway became more reliable only requiring a reboot every couple of days. There was a two month window with good internet. Then the gateway starting going into standby again and T-Mobile replaced it with the Arcadyan. The Arcadyan is extremely reliable but not nearly as fast. Unfortunately the Arcadyan will not service a great number of Wi-Fi connections. I have ten Google Nest Mini speakers and group play would not work with the Arcadyan. I have many other devices, too. As a test I connected my 12 year old Buffalo router. It has 2.4 and 5 g bands. It services all the Wi-Fi connections just fine. I sometimes had device connection issues with the Sagemcom, too. I guess the Sagemcom handled it better. Having hooked up the old router and seeing how it solved connection issues I know both the Sagemcom and Arcadyan have that problem. So I’m going to buy the latest technology Wi-Fi router and turn the Wi-Fi radios off on the Arcadyan. There’s a script to do that. I can easily decide on a new router. While doing research I thought about replacing the T-Mobile supplied gateway, too. Since the Sagecom is faster than the Arcadyan I am thinking there may be other brands that work with T-Mobile. Talking to T-Mobile they said I could try a Nokia for $35 fee. On Amazon I saw a Yeacomm 5G Modem AX3600 and a NETGEAR Nighthawk M6 5G WiFi 6 Mobile Hotspot Router (MR6150). It says the NETGEAR Nighthawk is certified to work with T-Mobile. Home internet 5G is different from phone 5G and has a radio just for that on the tower, I was told. 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I’ve already gone through (1) sagemcom replacement and the about to get my 2nd replacement and I’m just wondering how this is not a known issue given so many in the community are experiencing this. Some have said that swapping out with an Arcadyan model seems to have resolved the issue, but unfortunately it looks like they are out of stock of those. Is there any light at the end of the tunnel for those experiencing this issue? 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