Forum Discussion

bmorgan99's avatar
bmorgan99
Newbie Caller
Hace 11 meses

G4AR Gateway external antenna use

I've been trying to use the G4AR gateway with my external antennas but see little improvement when connected. I have been using another provider's cellular modem with a T-Mobile sim (so same tower and provider) for 3 years with no reception issues.  I called tech support and was told the antenna ports are for wi-fi reception in my house, not cellular.  Can anyone confirm or refute support's statement? 

  • Agreed.  On my last attempt, the tech started with the same notion, until I led her to the add-on 4x4 mimo they sell for it.   My goal was to know which bands were associated with which ports, but was immediately shut down as she had no further knowledge.  I thought I had tried all possible permutations but will go another round.

    Gracias

  • I've seen his videos.  He would lose a lot of antenna sales commission :)

    I've placed my 3rd request for support to get an official response as I can't find it on their site.  I really want it to work because I'm paying more than twice as much for what I have now,

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    I’m almost certain the support person was wrong.

    The best resource for this is Nater Tater on YouTube.