Forum Discussion
G4SE Internet Unstable as of Tuesday 1.03.19 Firmware Update Problem. Gaming and VPN Connections Dropping frequently.
After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable. Starting on Tuesday Oct 1st my connections would randomly drop. After much conversation with tech support they sent me out a replacement G4SE router. I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem. This morning i noticed the router updated itself to 1.03.19 and the disconnects are back. The speeds, signal strength, all that are amazing. I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good. BUT it drops connections randomly. This is unnacceptable and i believe it to be the result of this latest firmware update. Please roll back these routers to 1.03.14 or push a new fixed update ASAP. Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.
ds801 wrote:
After 6 months of great service, i started having connection stability issues related to gaming and VPN connections staying stable. Starting on Tuesday Oct 1st my connections would randomly drop. After much conversation with tech support they sent me out a replacement G4SE router. I installed it Oct 3rd and noted it was running an older firmware and did not have the disconnect problem. This morning i noticed the router updated itself to and the disconnects are back. The speeds, signal strength, all that are amazing. I use a hard wired connection to my PC and all measurable speeds are good, like 700-900 megs down good. BUT it drops connections randomly. This is unnacceptable and i believe it to be the result of this latest firmware update. Please roll back these routers to 1.03.14 or push a new fixed update ASAP. Whatever was changed was not properly tested and is causing TONS of problems for a lot of people.
Get a replacement for the G4AR model. I experienced the same issue and went to the store, where they replaced it with a G4AR. The problem was resolved, and it appears that the firmware differs between the two models.
Avoid getting a replacement through customer service, as they tend to send the same G4SE model, which automatically updates to firmware version 1.03.19 when connected.
However, the store will provide you with the G4AR model.
Both were offering G4AR for me.
Orignal -> g4SE (actually had much higher speeds - ~800-1000Mbps). Tech support next day shipped G4AR.
Replacement was effectively DOA, as it wouldn't connect to T-Mobile service (tried other SIMs, factory reset, etc.) CQI=0, yet 4/5 'bars' Was told to exchange, and since the store was still open - They brought out a ... G4AR, but couldn't exchange it, as my original hadn't made it back to the TX warehouse yet (hadn't been shipped yet - only 2 hours after receiving DOA G4AR).
Went home called CS, pretty much same response. Pushed a little, and was given an order for ... another replacement. Another G4AR came in.
Oddly enough, G4AR doesn't work 'as well' with external antenna as it does with internal. Even though RSSI/RSRP/SINR will have same or better stats, performance is .. slightly worse (upload on n41 is where it is noticed the most)
Well.. that didn't last long. Dropped zoom/ssh/etc
Spectrum basic. No vpn = 115/12Mbps
With Vpn, 100/10Mbps
Tmobile no vpn, 320/67Mbps
With vpn, 4.8Mbps, 6Mbps
With ‘new’ g4ar gateway
So are they going to rollback this update or do we all have to waste time going to a store to swap the GW?
Two days later, T-Life app won’t connect to the gateway.
Via Reddit, I found the HINT Control app - and it gives a LOT more control over our little router.
Channels on/off, power for each channel, ability to CHANGE and LOCK the channel… it's pretty decent. If you like fixing your channel because your neighbors don't, take a look at the HINT Control app.
