Home Internet Gaming Problem

have you guys tried VPN? seems to work

Same issue with me disconnecting with server for Minecraft and Star Wars Battlefront and Apex and probably others I haven't tried. Looking for other ISPs because when you call T-Mobile they have no clue what you are talking about and I don't know whether they are even monitong this forum. Feel kind of helpless.…

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

gravitynoise wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Same for me, today my work VPN keeps dropping and yet speeds stay fine.  I've had to reboot 3 times, after a reboot the VPN stays stable for 40 minutes to an hour then starts flaking out.  Like you said, this is new behavior that started mid december for me.

karyn67 wrote:

Mister36 wrote:

Hogfamkitten wrote:

Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router

This particular thread/forum isn't about general disconnects - which do happen - but rather very specific issues of being dropped while playing games or other applications. Unfortunately this last Friday and today I've noticed it's started making my work laptop lose connection to my softphone service (Cisco Jabber) which previously had no issues - this is while connecting through a VPN that seems to not have any issues, but I'm also noticing my PC saying it doesn't have a connection briefly at the same time (Even though I am hardwired in directly to the gateway)

Also, Vermintide 2 I can now safely add to the list of affected games. 

Overall the service is stable, speeds good, videos no problem, etc. It’s just the very specific dropping of certain connection types which *didn’t happen before* - I even did a deep factory reset of my Gateway yesterday and I’m not sure it did anything. 

Interesting. I work from home through a VPN and am getting booted several times a day. I didn't consider it being on my end and another component to the gaming and MyQ issues. I kept asking my coworkers to restart my computer. Sigh.

I'm glad to see I'm not the only one - the most annoying part about this problem is it's wildly inconsistent - I'm an IT guy and I can troubleshoot and deep dive into these things, but because I can't really do anything with what is probably the cause (my trash can) all I can do is maybe apply some workarounds. I connected my Nighthawk R5700v2 that I had before I switched over to TMHI last year december and after putting it into bridge mode and connecting my devices to the router, my work laptop issues stopped - however I'm not sure if it affected my gaming stuff, as I did time out once playing TF2 within 1-2 minutes, but then ran another session and went 20-30 without a problem.

Is it caused by a certain tower/connection type? Congestion? I just can't tell. Rebooting the gateway would sometimes have no effect. Games work for a bit then fail, which means it's not just "it doesn't work", it does until something specific happens then I time out. It's not just old games either that might have poorly designed/outdated protocol network settings. 

I've seen lots of old posts that say "TMHI is not for gaming" and yes, there might be a bit more latency, but that's worth $30 or whatever the difference was for me and using Xfinity, and I don't use consoles which were mostly the main culprit; since I started just over a year ago, I didn't have any *disconnects* and things just failing until the last 2-1.5 months. This is new and frustrating - and along with this I think my area has gotten MORE 5G ultra coverage around me too.

MNCustomer710 wrote:

valleyr wrote:

​​​​I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us!

I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.

Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues? 

I am also having this issue but I have one of the newer black cube kvd21 boxes. Wish they would roll back that last update soon because this is a deal breaker for me and my kids.

David Bugbee wrote:

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

 

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

 

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. 

 

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

Last night I did not experience any issues gaming at all. Apex legends, Oculus pop one, MWW2 no issues. The night before several issues staying in a game. I am hoping a miracle happened and it was patched or it was a one time issue. Is the problem fixed for all of you also? 

We are having the exact same problem as all of you. Can't stay connected to any mutliplayer game for more than a few minutes. Began around the first weeks of December 2022 for us. Complained to local store in January, sent us to customer service, and the girl I got just straight up told me that she didn't think TMobile was going to be a good option for gaming from now on. I was in shock. We've been with them since they rolled out home internet, and have all our cell phones through TMobile. It was like "see ya. You were in while it was new (read: good)." I'm glad some of you got a tech rep who has provided a little hope, but I'm wondering if they aren't leading you on due to some deliberate blocking we noticed.

We identified the issue as being the high latency spikes that weren't present previously as the culprit by using a variety of tools. Everything else works, so we bought ExpressVPN hoping it would smooth out the ping. We tried the DNS for the console ExpressVPN gave us but it didn't help. Then we set up a hotspot on a laptop (had to use a third-party app, Dynu I think, in order to register it on Express). Once it was set up, I connected the console, and it was immediately SHUT DOWN BY VPN BLOCKERS. This was proved bc on the laptop we could get any website EXCEPT ones even remotely connected to VPN services. Surf Shark, Nord, even Fubo (!) were all blocked. TMobile is aggressively stopping consoles from accessing VPNs from what we experienced. We felt like we were just given a pink finger.

I've had this issue for the past 3 weeks or so with World of Warships. Been going back and for with their tech support trying everything they suggested. Finally, on their suggestion,  I sent them a Wireshark report (which I have don't really know how to read). They highlight a bunch of IP listings and responded:

In the network diagnostic report you sent, we see that the route to the game server changes very often (almost every second). The route is changed at the nodes of your ISP. Frequent route changes can cause unstable ping in the game and problems with the connection..

I think that it definitely is a TMHI issue with not accepting static IP addresses. Hopefully TMHI gets it sorted out soon. They broke it, they can fix it.

Got off the phone with another T-Mobile tech and they more or less said, gamers are screwed and you're better off going with another ISP.  They are aware of all the issues with their service and multi-player gaming. X-Box I guess is the worst.  Issues of Latency over cellular networks are compounded with their Dynamic IP architecture baked into their modems. Their approach is to  work with service providers like Microsoft and other big companies (he mentioned Hulu) to better accommodate their structure rather than the other way around. Good luck with that! Sounds like rearchitecting to accommodate Static IP is a major lift. He didn't mention anything about reverting to a previous state when it was working, but I get the feeling there is no going back. I think they'll need to see a mass exodus of gamers and see the lost revenue before prioritizing/investing in a fix. It a shame.