I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

I'm seeing a similar situation. My game of choice is World Of Tanks. I can login to the game but within about 3 to 5 minutes I get kicked out due to a dropped connection. I'm not actually losing connection to the gateway. I can stream video for hours without issue. My son is seeing similar results with the games he plays. Have you tried contacting support? If so, what kind of response have you gotten?

I'm having the same issue on Oculus Quest. I'm able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn't work. Went over to a friends house to try just to verify it wasn't my headset and it works fine. Very frustrating, I'll probably have to drop T-Mobile. Good price but not worth it if I can't use it.

valleyr wrote: I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us! I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?

Hogfamkitten wrote: Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router My internet actually works fine and I have it hooked up to a quite a few things, but T-Mobile is not compatible with my MyQ garage door opener so I can't use it and my son can't play multiplayer games with his friends. He gets kicked out of the games. It used to be occasional until December when it became constant. We have really good service otherwise which makes it so disappointing to have to go back to Cox internet. There is not much else available in my part of Vegas.

Home Internet Gaming Problem | Comunidad de T-Mobile

mbyte78
Newbie Caller
Hace 2 años
syaoran wrote:

Try to remember that T-Mobile Home Internet uses the same cell towers that your phone connects to for service. There will be times when it will switch towers to provide a better connection or to balance out a high amount of traffic on a tower. When the modem decides to switch towers, you are going to lose your connection momentarily.

That is not acceptable. Apparently you dont play video games. Loosing the connection crashes the game. Then we have to restart.
valleyr
Roaming Rookie
Hace 2 años
Sooooo….our multi-player gaming issues seems to have magically resolved. Are others still having problems?
gravitynoise
Transmission Trainee
Hace 2 años
valleyr wrote:

Sooooo….our multi-player gaming issues seems to have magically resolved. Are others still having problems?

Nope, my games have been working fine for about a week now, no issues at all. MAGIC!!
XCOATX
Transmission Trainee
Hace 2 años
valleyr wrote:

Sooooo….our multi-player gaming issues seems to have magically resolved. Are others still having problems?

Was just home for a day, managed to get plenty of CSGO and Quake Champions games in without a single issue. Fingers crossed they undid whatever made gaming impossible.
XCOATX
Transmission Trainee
Hace 2 años
mbyte78 wrote:

Sounds similar to mine. I watched my UDP in the game and it worked fine at first then dropped till my game crashed every time. I did talk to tech support and he told me UDP wasnt supported. I have been waiting until the problem is fixed to switch back to T-Mobile.

Idk what they're telling people now, but the service worked flawlessly up until December. Low ping, fast downloads, until they changed something.
MNmike
Roaming Rookie
Hace 2 años
My disconnect issues have magically fixed themselves also.
Gavin1066
Newbie Caller
Hace 2 años
I’ve been using the TMobile home internet, with the grey Nokia device, for almost 2 years.
It use to be a great service, but not anymore.
For over a month now, I've been experiencing the same disconnect issues as other people in the forum. VPN for work and gaming on Oculus and PC has constantly disconnected after a minute or two. The issue is even happening at 4 am in the morning! I've been forced to use a Verizon hotspot instead.
TMobile has broken something, because until recently, gaming and VPN worked fine!
Unfortunately, TMobile is the only available unlimited whole house ISP in my location.
Hopefully, within a year, fiber will be installed so I can join the 21st century.
jayt83
Transmission Trainee
Hace 2 meses
IF YOU ARE ON THE White "box" G4SE gateway and started having issues recently, its from the new firmware update that was pushed out. Call Tech support for TMHI and complain to them and open a ticket for firmware issues with them.
dushukai
Roaming Rookie
Hace 2 años
shiky707 wrote:

I'm having the same issue. Has anyone found a fix for this? I was thinking maybe hooking the t mobile modem/router up to a different router that has more options like DMX, UPNP controls and port forwarding?

i tried to use another wifi 6 router with no luck. i tried with/without cable , no luck.
Unique_Username
Network Novice
Hace 2 años
I have the same issue with Oculus Quest, I get kicked out 30 to 60 seconds into a game on average for the past week. Believe me I tried everything nothing works! I have played just about every day for a year for exercise with zero issues. Games are the only thing I get kicked out of. I used my phone Verizon hot spot and it works fine. I was watching bars on internet tower and I noticed the bars drop out completely briefly then back to 4 oh and by the way my download speed is 150-200 mps. Hopefully tmobile figures this out or I'll be switching to Verizon. I do see a lot of people with this issue.