Forum Discussion
Home Internet Gaming Problem
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
I've used PlayStation Remote Play for years with my PS4 and PS5, but having used T-Mobile internet since September, I've only even connected to the device a handful of times and those are short lived. The signal will either be too weak or unstable. I'm using iphone14Plus with all the updates, currently running iOS 17.4. This is on WiFi because I can't get a LAN set up with either PlayStation. "Some of the required features are not supported." I assume this is Port forwarding and UPNP.
I haven't phoned support because T-mobile always tries to bill for support help. I've kept T-Mobile (for WiFi) and Xfinity (LAN) this entire time deciding what to do. I also just got a new Backbone, which is awesome! So, not having remote play is a deal breaker for me. The end of this billing cycle I'm returning the Sagemcom and dropping the service.David Bugbee wrote:
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
Same here, T-Mobile Home Internet is totally unreliable.
"Everything has been working fine for about 1-2 months" seems like a common statement here and is what happened to me too. I think they are most likely throttling connection after the first month of service. That's all fine if they are throttling but to call customer service and have them pretend like they have no idea what i'm talking about is bad business. This is a massive thread.
David Bugbee wrote:
I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.
During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.
A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.
Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.
I am having very similar issues all of a sudden. I have been with T-Mobile home internet for over a year. there were no issues until about 2 weeks ago. Honestly it has been a great alternative to cable internet, amazing speeds, low latency, low ping, everything I wanted...until…… now all of a sudden i can't play world of tanks without losing connection to the server. I am hoping it was an accident when they upgraded the firmware last, and a fix is coming. but in the meantime, I'm calling the cable company because just like you...gaming is one of the main things I do...
If anybody is still wondering, its a hardware issue with the router. Replace your router!
T-Mobile tryed to get an extra 10$ a month out of me and went as far as to show me a spreadsheet saying i was over my data limit… on an unlimited plan.
Got a replacement router, the font is smaller on the ui and it works fine.
Gracias
jayt83 wrote:
IF YOU ARE ON THE White "box" G4SE gateway and started having issues recently, its from the new firmware update that was pushed out. Call Tech support for TMHI and complain to them and open a ticket for firmware issues with them.
Rrecommend requesting a replacement
