I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

I've also been having the same problem since mid-December. Doesn't matter the server or the game, I'm kicked within five minutes. I've tried downgrading from 5G to LTE, I've taken my laptop with my mobile hotspot to different locations in order to connect to a different tower with better signal, nothing helps. I even went so far as to buy a new mobile hotspot. The responses I'm getting from customer service border on gaslighting.I was able to play games just fine for six months on Tmobile's 5G, even with a not-so-great signal, and for five years before that on Sprint with one iffy bar of LTE. Now they're trying to tell me that my issue is simply because of a weak signal or network congestion. It's gratifying to see so many others with the same issue.It's maddening. I would really love to be able to stay with Tmobile. Until this I've been overwhelmingly happy with the service, it's been a game changer in my rural area, and recommended it to many others. But if this isn't resolved soon, if they can't even be upfront about the existence of an issue, I might have to jump ship.

I'm seeing a similar situation. My game of choice is World Of Tanks. I can login to the game but within about 3 to 5 minutes I get kicked out due to a dropped connection. I'm not actually losing connection to the gateway. I can stream video for hours without issue. My son is seeing similar results with the games he plays. Have you tried contacting support? If so, what kind of response have you gotten?

I'm having the same issue on Oculus Quest. I'm able to play online games for about 60 seconds then it kicks me out. Also tried connecting through a router that is connected to the TMobile modem and still didn't work. Went over to a friends house to try just to verify it wasn't my headset and it works fine. Very frustrating, I'll probably have to drop T-Mobile. Good price but not worth it if I can't use it.

valleyr wrote: I talked with a T-mobile rep and they are aware of this issue but are still trying I troubleshooting. Related to a firmware update they pushed out to the routers. Much of the problem he thinks is traceable to how the Dynamic IP behaves that various gaming consoles and websites don't like. The tech agreed that much of the problem might be solved if T-Mobile gave consumers Static IP options (available only to Businesses right now). Fingers crossed that they'll get a fix out soon because everything else with T-mobile internet has been great for us! I am experiencing the exact same issues with my T-Mobile home internet. While this is probably true, I have also tried playing off my cellphone hotspot and I experience the exact same random disconnects. 350 down and 30 up isn't worth a $1 if it's gonna disconnect every minute. Several friends and I going back to cable internet because of this one issue. It's a complete deal breaker.Everyone I know that is having this issue have the older grey cylinder modems. I'm guessing this is happening with all models, but just to confirm does anyone have one of the newer model towers, and are you also experiencing these issues?

Hogfamkitten wrote: Is anyone experiencing their internet cutting 9ut? This be the 3rd time I had to unplug the router My internet actually works fine and I have it hooked up to a quite a few things, but T-Mobile is not compatible with my MyQ garage door opener so I can't use it and my son can't play multiplayer games with his friends. He gets kicked out of the games. It used to be occasional until December when it became constant. We have really good service otherwise which makes it so disappointing to have to go back to Cox internet. There is not much else available in my part of Vegas.

Home Internet Gaming Problem | Comunidad de T-Mobile

formercanuck
Spectrum Specialist
Hace 2 meses
jayt83 wrote:

IF YOU ARE ON THE White "box" G4SE gateway and started having issues recently, its from the new firmware update that was pushed out. Call Tech support for TMHI and complain to them and open a ticket for firmware issues with them.

Rrecommend requesting a replacement
ElvaProsacco
Network Novice
Hace 2 meses
Gracias
jayt83
Transmission Trainee
Hace 2 meses
IF YOU ARE ON THE White "box" G4SE gateway and started having issues recently, its from the new firmware update that was pushed out. Call Tech support for TMHI and complain to them and open a ticket for firmware issues with them.
benfs
Network Novice
Hace 2 meses
If anybody is still wondering, its a hardware issue with the router. Replace your router!
T-Mobile tryed to get an extra 10$ a month out of me and went as far as to show me a spreadsheet saying i was over my data limit… on an unlimited plan.
Got a replacement router, the font is smaller on the ui and it works fine.
cellPhreak
Roaming Rookie
Hace 2 meses
David Bugbee wrote:

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

I am having very similar issues all of a sudden. I have been with T-Mobile home internet for over a year. there were no issues until about 2 weeks ago. Honestly it has been a great alternative to cable internet, amazing speeds, low latency, low ping, everything I wanted...until…… now all of a sudden i can't play world of tanks without losing connection to the server. I am hoping it was an accident when they upgraded the firmware last, and a fix is coming. but in the meantime, I'm calling the cable company because just like you...gaming is one of the main things I do...
benfs
Network Novice
Hace 2 meses
"Everything has been working fine for about 1-2 months" seems like a common statement here and is what happened to me too. I think they are most likely throttling connection after the first month of service. That's all fine if they are throttling but to call customer service and have them pretend like they have no idea what i'm talking about is bad business. This is a massive thread.
T-urtle
Newbie Caller
Hace 8 meses
David Bugbee wrote:

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses.

During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update.

A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection.

Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know anyway that could possibly remedy the situation? I'd love to keep the home internet, but one of the main things I use the internet for is games, meaning this service wouldn't work for me.

Same here, T-Mobile Home Internet is totally unreliable.
Seablankin
Newbie Caller
Hace 8 meses
I've used PlayStation Remote Play for years with my PS4 and PS5, but having used T-Mobile internet since September, I've only even connected to the device a handful of times and those are short lived. The signal will either be too weak or unstable. I'm using iphone14Plus with all the updates, currently running iOS 17.4. This is on WiFi because I can't get a LAN set up with either PlayStation. "Some of the required features are not supported." I assume this is Port forwarding and UPNP.
I haven't phoned support because T-mobile always tries to bill for support help. I've kept T-Mobile (for WiFi) and Xfinity (LAN) this entire time deciding what to do. I also just got a new Backbone, which is awesome! So, not having remote play is a deal breaker for me. The end of this billing cycle I'm returning the Sagemcom and dropping the service.
thedlee
Newbie Caller
Hace 8 meses
I haven't had much trouble with the games I've played. I don't play all that much but Diablo 2 Remaster, Forged Alliance and Redfall worked fine. I did have some trouble with disconnects with Forged Alliance however. That was remedied by disabling IPV6 in Windows on that PC (in the network connection settings). For some reason the game was happy with only IPV4 enabled.

I would also suggest setting a custom DNS server instead of using TMobile's. I've seen it be unable to resolve some domain names. Maybe try using Google DNS or Cloudflare DNS instead.
Barbq
Network Novice
Hace 9 meses
I have the gateway white tower..and every time I get on call of duty DMZ the game starts lagging after 3-5 minutes...total deal breaker..I do not want to go back to CenturyLink 😭