Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

Whiskcat wrote:

I have the same issue as Tiger.  Sometimes once a day, sometimes multiple times a day, sometimes once every few days and about the longest it has gone is about a week, I will have to restart the modem to get it working again.  Randomly out of nowhere, the internet drops. All my devices are connected but will say "Connected but without internet", the only way to fix it is to restart and sometimes it will fix itself over a long time.

 

I have tried the following things to no avail:

-Disconnecting all wireless devices except the pc computer (connected to LAN) and Apple laptop (wireless)

-Putting a cooling fan  on either the top or bottom of unit.

-put modem on a ups backup to eliminate possibility of voltage spikes

-Replaced the tmobile modem with a new one. Replaced the sim card. Replaced ethernet cables.

 

Afrer doing all of these., still having the issue.. I still have a few more tests to narrow down what it could be.

 

Thank you for sharing all those possible solutions you explored, even if none of them worked it is good to know. You really did it all.

I get disconnected every few days which is more frequent than I got on DSL, but since I live in a rural area where the power will sometimes make the lights flicker, I kind of assumed that perhaps the gateway is more sensitive to short power disruptions than my DSL modem was.

On the bright side, in the three months that I’ve had this, each time I have gotten disconnected, turning the gateway on and off has brought my connection back after the two minute wait, so there has not been one time when I have been without internet service for longer than the time needed to reboot the gateway.

On DSL, if my connection was lost, more often than not, getting disconnected meant anywhere from 10 minutes to three hours or more with no internet. Even though that happened maybe once every six months, I hated when it happened. Until recently, I had no 4G cell phone tethering I could do to get around having no Internet.

In advance of getting this service, I read of many people with this disconnection problem, but I was kind of surprised that when it happened to me, that I don't mind resetting the gateway. That said, I understand how having any disruptions in service, even if only once a week, for a lot of people would make it unusable, like if they have security systems or even do a lot of critical work-related Zooming/Skyping.

It all depends on what you have available in your area in the way of other services, what you absolutely need in service reliability and speed, and what you want to spend. For me, especially with the unexplained speed boost I've had for the last week (download on average 50Mbps faster than I've gotten up until now and still on the same n41 signal) with a peak speed of 274 instead of 190, I don't have any serious decision to make over going back to my single-digit DSL speeds or trying $100/month Star Link. Unless things change, Tmobile is a vast improvement at my house.