Forum Discussion
Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping
Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I've had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I'm not using it, therefore actively costing me money when I'm not home to babysit the gateway (eg, at work).
I really, realmente want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.
TJPeters wrote:
I am on my 3rd warranty replacement gateway in less than a year. The problem remains unresolved… intermittent internet service and the gateway keeps rebooting a couple times per hour. The unit is plugged into a dedicated outlet and its been located multiple places in front of windows and away from other electronics.
When you received your replacement gateways, did each include a new power supply?
There were past comments where a replacement gateway came without a power supply, and the user was supposed to use the original power supply instead. Later comments mentioned that the power supply itself was defective, apparently not putting out the proper power and causing the gateway to constantly reboot.
tomwil wrote:
When you received your replacement gateways, did each include a new power supply?
There were past comments where a replacement gateway came without a power supply, and the user was supposed to use the original power supply instead. Later comments mentioned that the power supply itself was defective, apparently not putting out the proper power and causing the gateway to constantly reboot.
I noticed that the power supplies were slightly different when I received one of the warranty replacements. It looks like they added a electromagnetic interference filter on the power supply, so I decided to try both type of power supplies - the original unfiltered power supply and updated power supply with the EMI filter. It didn't make any difference. I also moved the gateway to different circuits in the house thinking that maybe there was too much draw on any one of the circuits. This didn't make a difference either.
TJPeters wrote:
As a person that works from home, this is extremely frustrating and I cant seem to get the problem resolved. EVERY technician promises me this problem wont happen again, but here I am trying to complete a review before I lose internet service. This gateway just isn't working and I'm hopeful that the new gateway release will help. If not, I will be looking for other providers.
Curious to know: did they ever blame it on “tower maintenance which has been going for weeks and I swear it will be done today” and “reported outages in the area since 5 pm so we closed your ticket because that’s definitely the reason why your internet is slow”?
Unfortunately My gateway started exhibiting the same behavior tonight. I guess I'll call T-Mobile tomorrow to see what they will do…
fredjohanson wrote:
Unfortunately My gateway started exhibiting the same behavior tonight. I guess I'll call T-Mobile tomorrow to see what they will do…
That's what I had to do in order to build a history of the problem. The last time I spoke with Technical Service, they mentioned a new gateway that is supposed to be released next month. Fingers Crossed...
I have had T-mobile gateway for about a month and when it works it's great. I am about 1.5 miles from tower and just recently added an external antenna which now gives me n41 band and considerably better signal. This band has increased my speeds above 200. I have to reset the unit atleast everyday, and like many have already stated a reset fixes it every time. Of course I have tried fan, 2nd router, and other fixes with no help. I just don't understand why the gateway just can't fix itself. It it wasn't for the disconnections I would give it 5 stars, but right now I have to give it 2 of 5.
I’m just here to add my voice as another user who would be very happy with the service si it would stop dropping. Power cycling the unit always recovers it, but that shouldn't be necessary on a daily basis, and sometimes multiple times per day. It's really weird - the LAN continues to work (I can login to the gateway from one of my other devices) and the gateway says it has signal, but all my devices lose WAN access at once. It really feels like defective hardware/firmware. Mine is running version 1.2103.00.0338.
Is it worth calling customer service about this? Sounds like all they do is give you the runaround based on the comments in the forum threads.
Same here. Have had the internet for a few weeks. No issues at first. Now the internet drops multiple times a day. Can reset it by unplugging and replugging in the gateway, or waiting an eternity for the app to let me remotely restart the gateway. Haven't bothered to call the support line as most here have said they can't really help. Would love to keep this service but dropping multiple times a day for no reason isn't something I'm willing to deal with long term.
I was experiencing multiple drops daily, sometimes multiple drops over a 2-hour period. However, this problem seems to have been resolved. My gateway has held a connection without dropping for 19d 1h 31m. Perhaps there was a firmware upgrade that fixed the repeated dropouts or maybe the "tower maintenance" argument was legit. The current firmware I show is 1.2103.00.0338. Anybody else experience a similar result?
That firmware version isn’t the fix, at least for me.
