Gateway Arcadyan

Cyberlarson wrote:

I got mine 2 days ago. I set it up with a new password.

When I unplugged it to find a better spot, I couldn't connect to it

It ends up that when you unplug it, it reverts to the factory default password and you have to do the setup from scratch.

Any one else having this problem?

No issues on my end, just got mine yesterday but i do recommend that you press and hold the little reset button in the back of the device until the screen counts down from 5 seconds to 1 and then restarts; after that, go through the process of set up but don't change any settings until the unit is fully activated.

Once that's done, go back to the T-Mobile home internet app and change the settings to your desired input and the gateway should restart and work just fine; Keep in mind, you don't need to unplug the unit all the time, especially if you're moving it an inch or two away from your window to get better service.