Forum Discussion
Can't connect to work VPN using Sagemcom Fast 5688W Gateway
We got the Sagemcom Fast 5688W Gateway model for Home Internet, however, we can't connect to the work VPN. We called customer support twice and their responses were that "we don't provide any support...
We had the Kvd 21 for a year with no issues. Then the internet connection woul drop and the tvs would buffer and the work computer would lose connection. After the third call to TMobile tech support the recommended replacing the gateway. Got a new Fast 5688w from the corporate store and thought my issues would resolve…wrong. Everything connected fine except the work laptop. Shows connected to the internet but will not pass info through… assuming due to use of vpn. If I can't find a new Kvd21 I guess I'll have to find another provider. What a shame that TMobile would lose customers rather than fix this issue.
