Forum Discussion
sagemcom fast 5688w internet going out or losing connection
the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke...
David in PDX wrote:...
The new Sagemcom has been nothing but trouble! It seems to spontaneously reboot itself, and I've been dropped from multiple work conference calls while WFH. A few of the times when I've been dropped, I run upstairs (where the gateway gets a better signal) and see the front screen with the T-Mobile logo and "Powering up..." It doesn't just seem to lose the connection to the tower, but the local WiFi network also disappears. This happens multiple times per day. Sometimes, within 10 mins of me power-cycling the gateway! 😱
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As far as I can tell, the Sagemcom, while newer, is much LESS reliable than the Nokia I had. 🤦🏻 I’m sorry that I swapped it out, as I the experience has gone from “annoying” to “unusable”. 😣
Similar here.
The Nokia would reboot in the middle of a video chat. Local T-Mobile store offered that the Nokia devices were prone to overheating, bring it in, we'll swap it out. Did that but the Sagemcom 5688 is much worse, exactly as you mentioned. One Android tablet totally chokes with the Sagemcom but was fine on the Nokia.
The T-Mobile Internet app is junk, offering no reasonable configuration tools.
FWIW, the Sagemcom I was handed was a returned/refurbished unit: the "seal tape" was the second seal tape over the box latch, and a green sticker was on top of the box. I was involved in refurbishing returned products, that's how we did it.
Thus, I'd say Sagemcom 5688 is another weak design.
