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sagemcom fast 5688w internet going out or losing connection
the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke...
After enjoying T-Mobile's 5G Home Internet service for just a bit over a year, I came home on Sun 12/4 (after being away for a few weeks) to an unreliable and flaky internet connection. Was told by (2nd level) tech support to swap out my Nokia gateway for the Sagemcom at the local T-Mobile store.
The new Sagemcom has been nothing but trouble! It seems to spontaneously reboot itself, and I've been dropped from multiple work conference calls while WFH. A few of the times when I've been dropped, I run upstairs (where the gateway gets a better signal) and see the front screen with the T-Mobile logo and "Powering up..." It doesn't just seem to lose the connection to the tower, but the local WiFi network also disappears. This happens multiple times per day. Sometimes, within 10 mins of me power-cycling the gateway! 😱
Over the weekend, and today (Mon 12/12) I found it with a completely blank (dark) screen and unresponsive to any of the three front buttons. Again, no WiFi network and computers connected through the Ethernet LAN ports are not able to get an internet connection. Waited about 2 hrs to see if it would "unstick" itself, but ended up having to power cycle it again. I can't even listen to the "radio" on my Sonos speakers for any meaningful amount of time anymore!
As far as I can tell, the Sagemcom, while newer, is much LESS reliable than the Nokia I had. 🤦🏻 I’m sorry that I swapped it out, as I the experience has gone from “annoying” to “unusable”. 😣
