Forum Discussion
sagemcom fast 5688w internet going out or losing connection
the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke...
T-Mobile supplied the new SIM card. I took the 5688 to the store, explained the issue, and the rep swapped it out at no cost. Note that about four hours after I returned home and started the gateway (with the new SIM card installed), the connection dropped. This suggests a SIM card swap isn't a remedy, but perhaps it will work for you. During my call with customer support (after the drop), the rep confirmed my account was in order (correct SIM card and IMEI numbers) and performed the signal refresh.
