Security cameras not connecting to T Mobile Internet?

@Saleeen @bronkema i was having the same problem with blink module. I tried every suggestion that was given here and nothing worked. What i ended up doing was resetting the modem (nokia5G21). I'm sure they all have a reset button on the back. I re-did the whole setup process as if i had just received it. I reconnected to the app and set up a the 2.4ghz with wpa/wp2. I went through the steps for the blink sync module 2 and it connect on the first try. I hope this works. 🙏 

@Saleeen the nokia5G21 is the original modem that tmobile put out.

@Saleeen  On the back of the modem there's a reset button you press with a small pin. 

Finally got it to work again after changing to TMHI and buying X9 camera doorbell.  Steps you could try that worked for me after numerous tries:

1. In T-Mobile Home Internet app create a new Network. Give it a name like "My24ghz"
2. Set Frequency Band: 2.4 ghz like the Network Name suffix suggests.
3. Set the less secure Security option: WPA: “WPA/WPA2”.
4. System will Automaticaly set encryption's mode: “TKIP & AES”.
5. Set Hidden: “OFF”
6. Save and the restart Network Gateway.
7. Install app “X-Smart Home”
8. Open app on you smartphone and create new sign in or use guest login.
9. Turn phone Bluetooth on.
10. Take pictures of new accounts and passwords. This is in-case you delete app and data and later need to re-install and or delete account otherwise you won't be able to Bind in below add device step.
11. in App click “+” or “Add Device”.
12. Enter your Network Name "My24ghz".  Also, Make sure you connect smartphone to the same "My24ghz" Network. In settings/Wifi on you phone.
13. Follow the prompts to connect app to doorbell. - Enter Password of Network. Click checkbox 2.4ghz Network only works. 
14. Press doorbell button for ten seconds or until resets.
15. Hold near doorbell to complete binding
    
     

God is Good wrote:

chirishguy wrote:

I had the same trouble trying to hook up  devices when I first got it… Figured  it out and I’m pretty happy with it… Couldn’t connect lPIXMA printer, or my Dyson air purifier… Then I figured out how to do it… I think the problem is with a 2.4 /5ghz and the WPA3 security seatings  ..You need to go into the settings of the gateway, put to 2.4 ghz only , then put it to WPA/wpa2 at the easiest security( the first one ) ,… Try hooking everything up…  when I did that everything hooked up… after it  connected Then I switched it back to the  more secure settings..auto 2.4/5ghz and WPA3 and everything  stayed connected and it has worked great since .. no guarantees but you can maybe try that 

 

Thank you for your helpful information, worked perfectly.

I concur, this worked for me as well.

Any updates?  Today I spent hours on the phone with Blink Security, they are sending me a new camera, but per above it won't work.  This does not work for me: using 2.4, WPA/WPA 2 network, Mine was also working fine, then I noticed it was not connected 

Have you had any luck?  I have not, just noticed I was not connected two days ago.  I have your exact same issue.  Worked fine, then I noticed it was not connected, 2.4 WPA does not work.

Blink: My sync modules work properly with the default network configuration (2.4 & 5 GHz auto; WPA2/WPA3; AES). If you no longer have that configuration, make another SSID with the T LIfe app. You will probably need to reset the sync module, following the directions in the Blink app. 

Still no luck.  Even deleted the app and reinstalled.  Resets...

Thank you, still does not work for me either.  I have tried all combinations, also was on the phone with Blink for hours yesterday.