Forum Discussion
Severe slowdowns and lag after 2am CT
I had noticed that my T Mobile home internet slows down after midnight, then it would disconnect, reconnect and everything was fine. Fast forward to today and my speed drop to 8Mbps download and zero upload. I tried calling customer service and they said to reboot, reboot, and you know, reboot the modem.
After a short amount of time with customer support my modem speeds increased to 56.52 download and 9.86 upload. The latency is 275 down and 517 up. Prior to 2am today my speeds were 225.57 down and 8.07 up with a latency of 192 down and 492 up.
The support rep on the phone said that 56 down is acceptable but I disagree as I was having 225 down prior to 2am this morning.
Is anyone else seeing a significant decrease in speeds and latency after midnight?
Yes, I experience severe slowdowns and drops around and after midnight. It's been frustrating. I get 4 bars all day long with speeds of 200+ mbps. I haven't found a rational explanation for this.
First I am a bit confused as to who marked my post as SOLVED and who marked "copz1998" response as "Best answer"? I did not mark my post as solved nor did I mark his post as best answer.
Second, I asked exactly one question in my post which is the very last sentence. It was: “Is anyone else seeing a significant decrease in speeds and latency after midnight?”
So anyone comprehending my post would see that I wasn't asking for a solution to the speed issue. All I asked was if anyone else is experiencing significant speed decreases after midnight.
Third, don't come into someones post and start pasting the FAQ without comprehending what the person posts. I stated that my internet speed drops significantly after 2am. Since you stated the obvious that the towers don't move (seriously, who ever thought that they grew legs and moved around?) and I am going to state my modem hasn't moved therefore the speeds should be consistent.
My 23 years of IT as a Sr Data Integration Developer has given me somewhat of a decent foundation in IT.
Not that it matters to this post but yes, I used the placement app when I set up my internet. I read, comprehended, and executed the directions when I set up my internet. This post is not trying to solve the internet speed issue. It is simply asking if others experience a significant drop in speed after midnight.
@sdscott, many users who experience your symptoms (fluctuations in performance) return to the basics and find a resolution. Here are a few steps to double-check. For perspective, remember that the TM tower never moves, as with your gateway, so placement is important.
Did you use the Placement Assistant in the T-Mobile Internet app? If not, you can access it from the TM Home Internet app (or T-Life app). Home Screen: tap the More about connection quality link on the Home Screen > Launch placement assistant > OK! Let's do this > You can watch the video if it will help, then "skip video," which will launch the placement assistant > enter your address or share location (if you use "share location" and your address shows up, then you are assured to be connected to the network). It will take 30-45 seconds to confirm your location. Use the "Camera" mode for a direct visual of where your cell tower is located and where your gateway is located in your home. Ensure your gateway is located at a high point of your home and clear of any obstructions. Here is a helpful video: https://youtu.be/Q-DmRbQFuo0
What are your metrics - now that you are confident your gateway is located in the best possible location, your metrics will show the quality of your connection. In your T-Mobile Internet app > tap "MORE" at the bottom of the Home Screen > tap "Advanced cellular metrics" > tap "5G" > and let us know your RSRQ, RSRP, SINR, and which band you are connected to. You should be on band n41 or n71. Look at the chart posted below. To get the ideal readings, slightly rotate your gateway about 1/8th of a turn and then check the metrics to see if they change for the better. Repeat until you get the best metrics.
My metrics are RSRP 74, RSRQ 19, SINR 40, and I generally get +/- 100 Mbps down and 30 Mbps up.
Let us know what you find.
