Forum Discussion

Chari's avatar
Chari
Roaming Rookie
Hace 2 años

Wfi Sucks

My home internet sucks!!! I wish I would've stayed with the cable company. It's always kicking us in and out of internet connection. We have to unplug it multiple times a day. And if it's raining or snowing it's worst. When I call they always say they're working on the tower but it's been months if this. Not to mention I can't connect my printer to the WiFi so my business is suffering behind this. Does anyone have any solutions to the sucky connection and how to connect to the printer? 

  • Hola @magenta9717501

    Bottom line….Tmobile Home Internet sucks.

    Let's  be fair.  Not always.  I switched from Consolidated Communications DSL to TMO HI at the end of December.  So far I have not had any issues. My download speeds average 50 Mbps (vs max of 25 Mbps with C.C.I. DSL) and my upload speeds avearge 15 Mbps (vs max of 2 Mbps with C.C.I. DSL).  And the TMO HI bill is a bit cheaper too ($50.00 vs $61.50).  

     

    I certainly understand the frustration of subscribers whose service has proven inadequate, but I just want to point out that there are cases where TMO HI is working adequately.

  • Thanks for the feedback, @magenta9717501  I hope that when, and if, my TMO Hi degrades, I'll be able to find an alternative provider.  Now that I've tried it, I would like to stick to an FWI  provider.  I've been keeping an eye on VZ HI, but their website says it's not yet available at my address.  Would you know how VZ HI compares to TMO HI?  ¡Gracias!

  • amacc83's avatar
    amacc83
    Roaming Rookie

    Also in North County San Diego. Also poor quality internet throughout the day.

  • Was great for 2 months but now Austin TX has been out for 5 days.

    Customer service is useless…unplug and reboot and working on towers does nothing to help. 

  • unhappy with internet wrote:

    Was great for 2 months but now Austin TX has been out for 5 days.

    Would anyone know if TMO gives a credit to one's account when outages such as this occur for multiple days?  ¡Gracias!

  • Corbett's avatar
    Corbett
    Newbie Caller

    I'm on a two week trial. Won't need it. It's going back tomorrow. My 5g at home DESTROYS it in speed. 

  • kwhy's avatar
    kwhy
    Roaming Rookie
    Chari wrote:

    My home internet sucks!!! I wish I would've stayed with the cable company. It's always kicking us in and out of internet connection. We have to unplug it multiple times a day. And if it's raining or snowing it's worst. When I call they always say they're working on the tower but it's been months if this. Not to mention I can't connect my printer to the WiFi so my business is suffering behind this. Does anyone have any solutions to the sucky connection and how to connect to the printer? 

    I think the solution is to switch to Verizon. you may be missing out on deals for your business. I know that I have, you lose connection, have to reset and then admit that you have TMobile, then you lose momentum / rapport w/ your client.