Why cant customers who have been loyal supporters since 5G home internet service started get tye new gateway with antenna hookups.

Cannalchemist01 wrote:

Hello my fellow tmobile 5g home internet users. I'm here to ask the question WHY ARENT LOYAL TMOBILE 5G HOME INTERNET CUSTOMERS WHO HAVE PAID FOR AND SUPPORTED THE SERVICE SINCE TMOBILE RELEASED IT FOR USE TRADE THE OLDER LESS EFFICIENT OLDER GATEWAYS FOR THEIR RECENTLY RELEASED NEWER GATEWAY WITH THE ANTENNA HOOKUPS FOR THE MIMO ANTENNA THRY SELL OR LEASE, ESPECIALLY IF THE CUSTONER IS EXPERIENCING HORRIBLE SERVICE DUE TO ALL TYE NEW CUSTOMERS SIBSCTIBING AND THE ADDED BANDWITH USAGE BECAUSE OF IT. ITS NOT FAIR TO THE CUSTOMERS WHO HAVE WRITTEN THE REVIEWS AND TALKED ABOUT THE SERVICE THAT IN TURN CREATED THE BUZZ THAT MADE ALL THE OTHER CUSTOMERS THST SIGNED UP DO SO. What I believe is this, the first customers to sign up were ones like me who were desperate to get faster internet since they lived in a small town or rural area and nothing better was provided and then when all the people who already have options and good internet providers heard about it tmobile made a gateway that would insure they get speeds and service that could rival the other providers download speeds, but the loyal supporters get left behind just like always and our service and speeedd suffers because of all the new customers just switching to get cheaper no contract internet. As a consumer I find this shady as hell and a real diservice to those who tmobile said they were there for. I get 6mbs download speed now with my internet signal going out 7 or 8 times a day but at first I got a steady signal with 150 or more mbs. So I know my signal and speed cutting out and slowing are directly related to the amount of new customers being signed up. But tmobile will not accommodate its older customers and trade out their older gateways for the newer ones. Also I guess we all need to quit and resign up. I've already written the ftc and s tmobile executive has written back with excuses but hasn't offered me s new gateway. I will write the attorney general this time as no I will write the FTC again and let them know tmobile has the ability to give me a new gateway that will improve my Dino's snd speed to give me what I was told I was getting when I signed up. They sd that I should get at least 60 to 70 mbs speed download and up to 300mbs download. I haven't had 60 to 70 mbs download in a while. That's basically false advertising. Im tired of internet providers catering only to the wealthy or those who live in cities and are just lucky that enough people live around them because it's worth it to tmobile to provide s certain level of service and since I live in a town with 1700 or less I get the leftovers. When will tmobiles home internet tech become advanced enough that it warrants upgrading all gateways. Maybe never. Do we have to keep a gateway that is so old it can't offer the speed that tmobile advertises. Well that's unacceptable. Anyone wanting to start a class action or who already has please contact me. I'm ready to sue. I might take them to small claims to get a gateway that jived me what I was offered and sold. 

Don't waste money on T-Mobile home internet antenna they sell for $99.  That's a piece of junk antenna. Go buy a good mimo 4 port antenna off Amazon instead. Spend $250 and get an antenna that will raise out and pump up your signal wattage by 100%.  Just my two cents of being a retired journeyman lineman. Our home has killer Mobile service and speeds here. We get average of 286gb downloads and 89 uploads on average the months we have had the brand new white Arcadian G4AR gateways. Who else will give you that speed and unlimited for $30 a month. We also have a Starlink roam satellite Internet too. It is for our RV camping in crazy areas. I can say Starlink isn't those kinds of speeds. And I have compared traveling with both. Starlink sucks side by side with T-Mobile. Starlink drops every 10 minutes no matter what state your in. And it's $150 a month FYI.  Have a great day everyone. Hope this helped you decide