Forum Discussion

Ian_in_NS's avatar
Ian_in_NS
Network Novice
Hace 2 años

contact info

How do I contact T moble from Canada using a landline.  All the 1-800 numbres dont work from Canada. 

  • T-Mobile can be reached from international numbers by callong: +1-505-998-3793.  Long distance charges will apply as that is obviously a long distance call from international locations. 

    https://www.t-mobile.com/contact-us

  • Ian_in_NS's avatar
    Ian_in_NS
    Network Novice

    I tried the TMO 1-800 number on my cell and it works….go figure.  Didn't work on landline but does on cell!! 

  • Ian_in_NS's avatar
    Ian_in_NS
    Network Novice

    Thanks for the help folks.  I had a TMO sim card card for use in USA that has expired.  Was hoping to call them to reactivate.  To do this on phone or app I need a current USA phone number …. mine has expired.   

  • unfortunately that would be a no..you can try contacting them through Facebook or Twitter as well..this will start you with tier 2 support over the call in tier 1 support agents.

  • Ian_in_NS's avatar
    Ian_in_NS
    Network Novice

    I can call to the USA from  Canada for free on my landline.  However the international call center is in the Philippines and is long distance. I was hoping for a T-Mobile non 1-800 number based in the USA that I can call. 

  • syaoran's avatar
    syaoran
    Transmission Titan
    fireguy_6364 wrote:
    syaoran wrote:

    T-Mobile can be reached from international numbers by callong: +1-505-998-3793.  Long distance charges will apply as that is obviously a long distance call from international locations. 

    https://www.t-mobile.com/contact-us

    same if theyre calling from a TMO phone while in Canada?

    The call is free only if they are calling from their T-Mobile number.  Non-T-Mobile customers or T-Mobile customers not calling from their T-Mobile number will be charged long distance fees by whatever provider they are using.

  • syaoran wrote:

    T-Mobile can be reached from international numbers by callong: +1-505-998-3793.  Long distance charges will apply as that is obviously a long distance call from international locations. 

    https://www.t-mobile.com/contact-us

    same if theyre calling from a TMO phone while in Canada?

  • syaoran's avatar
    syaoran
    Transmission Titan

    T-Mobile can be reached from international numbers by callong: +1-505-998-3793.  Long distance charges will apply as that is obviously a long distance call from international locations. 

    https://www.t-mobile.com/contact-us

  • Ian_in_NS's avatar
    Ian_in_NS
    Network Novice

    I am just looking for a T Moble customer service number that I can call from Canada using a landline in Canada. I do not have a T moble phone or sim card...just a regular land line.  

  • they should..your a U.S number calling a U.S number. unless you have another countries sim in i dont think youre restricted to calling any special way unless youre calling local places and numbers from there.

     

    @syaoran