International Roaming - Not connecting

HeavenM wrote:

redd2516 wrote:

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

It is so cool that your daughter is traveling in Japan. Paint me green with jealousy. Let's see what we can do to get her data working. Basic checks are good to make sure data roaming and mobile data are on and no data limitations are set in the phone settings. Nuestra Problemas de datos e Internet | Asistencia de T-Mobile page also has some other suggestions for roaming travel. 

Do you know if she got a message when she got to Japan about her available service while she is there? Is she on your account? Have you checked her line for any roaming blocks on your MyT-Mobile account?

My sons and I are having this same issue right now in Japan. Wife's phone is working and mine was until a couple days ago. We're all on the same plan. Would love a solution to this! 

I have called Mobile on three several occasions and they keep telling me it's being worked on but never get any details. My wife's phone works fine but I get no service unless on wifi

bjdouglas wrote:

Thanks for you inputs. 

Yes, the TMobile person I spoke to today fixed my issue within a few minutes. She said it is a very common issue and knew just what to do - the previous two "helpers" tried everything, unsuccessfully. She understood the issues here in Malaysia and somehow manually connected me with a tower (4G) - and, everything works fine - a bit slow, but fine.  So, THANK YOU.  There was also something amiss with my specific number that had not be "unlocked" or something, even though my wife and I are on the same plan…. I feel like I can navigate now thanks to GPS and internet access.  

Doing a happy dance knowing that you are getting the service you need there in Malaysia. 

Safe travels!

Thanks for you inputs. 

Yes, the TMobile person I spoke to today fixed my issue within a few minutes. She said it is a very common issue and knew just what to do - the previous two "helpers" tried everything, unsuccessfully. She understood the issues here in Malaysia and somehow manually connected me with a tower (4G) - and, everything works fine - a bit slow, but fine.  So, THANK YOU.  There was also something amiss with my specific number that had not be "unlocked" or something, even though my wife and I are on the same plan…. I feel like I can navigate now thanks to GPS and internet access.  

redd2516 wrote:

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

It is so cool that your daughter is traveling in Japan. Paint me green with jealousy. Let's see what we can do to get her data working. Basic checks are good to make sure data roaming and mobile data are on and no data limitations are set in the phone settings. Nuestra Problemas de datos e Internet | Asistencia de T-Mobile page also has some other suggestions for roaming travel. 

Do you know if she got a message when she got to Japan about her available service while she is there? Is she on your account? Have you checked her line for any roaming blocks on your MyT-Mobile account?

I am curious if you found a solution. This is happening to my daughter's phone and she is in Japan. It started about a week ago. She will use use a friends hot spot to text me but if she is not somewhere we she can use WIFI, then she has no service. She has stated that she did all the routine checks etc and restarting the phone, but no solution. Did this happen to your service?

bjdouglas wrote:

Yes, I've enabled data roaming. It shows in my "cellular tab" that "no data" has been used. It's crazy since my wife's phone works just fine on the same plan, etc. It's honestly as though something associated with my number has roaming blocked or not enabled; I've been to an Apple store and a local cell phone store; they've tried the SIM card, etc. and it works in their device. They've also tried every setting, etc. Yes, we were on with TMobile technical support for almost an hour today; he tried reset, and all kinds of things, etc. Tried adding some random plan (my wife is on same plan and her phone is fine for data roaming). It's hard because I can't even use Whats App or GPS away from a wifi router. Tech support said they'd issue "a ticket" and get back with me but nothing yet. 

To have one line working and the other one not on the same account is totally strange. Have you logged into your T-Mobile account to see if you have a roaming block on your line? It is normally something they check for when you call in, but it could have been overlooked. Are you able to make and receive calls and text messages? At the top of your screen, do you have signal bars and some kind of data indicator next to it? ¿Qué teléfono estás usando? Sorry this is a lot of questions, but more info makes it easier to help. 

¡Gracias! 

Don’t count on anyone getting back in touch with you.

Yes, I've enabled data roaming. It shows in my "cellular tab" that "no data" has been used. It's crazy since my wife's phone works just fine on the same plan, etc. It's honestly as though something associated with my number has roaming blocked or not enabled; I've been to an Apple store and a local cell phone store; they've tried the SIM card, etc. and it works in their device. They've also tried every setting, etc. Yes, we were on with TMobile technical support for almost an hour today; he tried reset, and all kinds of things, etc. Tried adding some random plan (my wife is on same plan and her phone is fine for data roaming). It's hard because I can't even use Whats App or GPS away from a wifi router. Tech support said they'd issue "a ticket" and get back with me but nothing yet. 

Have you checked your devices settings to make sure you have roaming enabled on your device?  Have you tried reaching out to Customer Care at 611 from your T-Mobile line to make sure roaming is enabled on your account?  You can also send T-Mobile a DM on Facebook or Twitter to reach someone from the T-Force Team that could look into that for you as well.  Sometimes the speeds of the network you are connecting to are slow enough that it might seem like your data is not working.