is anyone having network issues with galaxy z fold 3??

MG1984 wrote:

I have switched my SIM card to my husband phone and I'm able to place calls, but when I place his SIM card on my phone it doesn't work. I made a couple of calls on his phone my SIM card, and mine phone his SIM card.

It's been 4 days, and no expert is able to help. Now my phone is constantly searching for a network as soon as I put the T-Mobile network Internet work operators. Not able to do phone calls not able to receive phone calls.

Apparently it's a z fold3 issue.

I placed a complaint on samsung members app.

could it be because your phone is on update 12 while his is still on 11?

fireguy_6364 wrote:

MG1984 wrote:

I have switched my SIM card to my husband phone and I'm able to place calls, but when I place his SIM card on my phone it doesn't work. I made a couple of calls on his phone my SIM card, and mine phone his SIM card.

It's been 4 days, and no expert is able to help. Now my phone is constantly searching for a network as soon as I put the T-Mobile network Internet work operators. Not able to do phone calls not able to receive phone calls.

Apparently it's a z fold3 issue.

I placed a complaint on samsung members app.

could it be because your phone is on update 12 while his is still on 11?

Nope, on the malfunction phone, you can tried to downgrade to android 11, the problem will be there anyway. The root cause here is the mainboard malfunction. 

how long have you been testing this so far?

MaTchu wrote:

This is what I found on the Samsung forum. So far it seems to have corrected the issue for now. But we will see if it reverts back to in and out service or not.

Wow. Just found this today. Hopefully this has resolved the issue until the next update. Was "thinking" of getting rid of it but hopefully this will resolve the connection issues. Thanks MaTchu for the information.

I've been having issues since the last update  happened. I've spoken to several agents via chat and then I got a ticket put in with Tmobile. They recommended, factory reset, change of SIM card or get a samsung warranty replacement.  I went into the first tmobile store and they acted like "oh no problem, lets get you into a new phone, oh wait, no you have to go to the tmobile store that you bought the phone at so they can bring up the original reciept for an exchange" . I go to the store I bought the phone at and they said "that representative didn't have a clue what they were talking about. We cannot just exchange the phone. You  have to call samsung for a warranty swap (or whatever terminology). They did switch out my SIM card and it didn't work. Ugh. So frustrating. Anyway, I scheduled a call with samsung tomorrow and i'm really hoping they are receptive to my concerns. Honestly, at this point, I want a new model because I've got a sneaking suspicion that getting another phone won't fix the problem. I just got this phone in Sept 2021!!! Has anyone gone through the warranty process, received another FOLD 3, and have the issue fixed?

afiser wrote:

I've been having issues since the last update happened. I've spoken to several agents via chat and then I got a ticket to put in with Tmobile. They recommended, factory reset, change of SIM card or get a samsung warranty replacement.  I went into the first tmobile store and they acted like "oh no problem, lets get you into a new phone, oh wait, no you have to go to the tmobile store that you bought the phone at so they can bring up the original reciept for an exchange" . I go to the store I bought the phone at and they said "that representative didn't have a clue what they were talking about. We cannot just exchange the phone. You  have to call samsung for a warranty swap (or whatever terminology). They did switch out my SIM card and it didn't work. Ugh. So frustrating. Anyway, I scheduled a call with samsung tomorrow and i'm really hoping they are receptive to my concerns. Honestly, at this point, I want a new model because I've got a sneaking suspicion that getting another phone won't fix the problem. I just got this phone in Sept 2021!!! Has anyone gone through the warranty process, received another FOLD 3, and have the issue fixed?

Hello afiser: I've been down that road as well. My advice is not to waste any more time with Samsung and T-Mobile support. I used the workaround fix ("Go to the dialer and dial star pound 2263…") posted by "MaTchu" in this thread and it's been working for over a week now. I believe the cause is related to the release of the Android version 12 and not the phone’s hardware itself; “the antenna malfunction, motherboard malfunction, the phone needs to be replaced, etc.…”. Someone doesn't understand that the hardware requires a driver/software for it to work. In our case, the software update changed and not our hardware! A lot of us got our phone working again using this band configuration fix proved that our hardware is okay.

Good luck and I hope you’ll get your phone working once again!

Tom

My service has failed. I'm on the line with tmo right now. 

I called 1 (800) 726-7864 Samsung customer service and they had me ship it off to them. the phone is still under factory warranty and they have fixed it. It has something to do with the new update that happened on 1/30/22. 

rsmin wrote:

Kartikp84 wrote:

I thought I had a case with some magnet in it may cause interference with signal, that wasn't the case.

Got a new car, thought it was blocking signal... That wasn't the case.

Changed a new Sim card that wasn't the case.

 

Finally found this forum... Thank God at least there's a way around it until samsung gets its next update.This work around is good for now..

​​​​QUESTION: when the update comes do we need to do something after?? 

Got update today. After update I had to go in and uncheck AP and restart to get service. Before that list all connection to TMobile. Will see if this update fixed the connection possible

with everyone locking down their connections in there i was a bit curious if a fix update would revert all of the changes back or if people would have to go back in and manually adjust it back.

fireguy_6364 wrote:

rsmin wrote:

Kartikp84 wrote:

I thought I had a case with some magnet in it may cause interference with signal, that wasn't the case.

Got a new car, thought it was blocking signal... That wasn't the case.

Changed a new Sim card that wasn't the case.

 

Finally found this forum... Thank God at least there's a way around it until samsung gets its next update.This work around is good for now..

​​​​QUESTION: when the update comes do we need to do something after?? 

Got update today. After update I had to go in and uncheck AP and restart to get service. Before that list all connection to TMobile. Will see if this update fixed the connection possible

with everyone locking down their connections in there i was a bit curious if a fix update would revert all of the changes back or if people would have to go back in and manually adjust it back.

Yep, the only way I could get any signal back at all was to go in and uncheck the "AP" OPTION. Restart the phone which basically sets everything back to normal. Will now have to wait and see if the update resolved the connection issues. Mine didn't happen a lot so will take a while to verify. 

The one thing I always thought strange was why "some" reps with T-Mobile and. Samsung were saying it was a hardware issue. That didn't make much sense to me being that there weren't issues before the update to Android 12. Plus TMobile wasnt the only ones having this issue. Other carriers were as well.  I guess we will have to wait and see.