Forum Discussion
5G Home Internet Continues to disconnect
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row. When can I exp...
whitey1972 wrote:
I have had this device just a few days and I must reboot it about three times a day as the WIFI will fail and knock out ethernet as well. Sometime I have to reboot it twice in a row.
Could be an overheating problem. Same symptoms and possible solution found in the following thread:
https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560I have had T-Mobile home internet for about week. I experienced a total loss of signal to all connected devices several times a day once the unit heated up. This started on the very first day. I googled the issued and even though there are skeptics about the heat issue. I bought two 120mm fans one to blow air up from the bottom and one to set on top to pull air through. This keeps my unit cool and I have not lost internet to any of my devices since. It has been four days now and still going strong. This appears to have solved my problem. Good luck for everyone else. I just though I would share.
AVIBARAM wrote:Signal bar its always 3 of 5.
I am not supposed to find the reason why disconnected, hot or cold or dry, I should get WIFI signal.
AVIBARAM wrote:Signal bar its always 3 of 5.
I am not supposed to find the reason why disconnected, hot or cold or dry, I should get WIFI signal.
Bars mean nothing what matters is the signal quality.
Phone app is a bit limited go to 192.168.12.1 on your computer web browser.
First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.
Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.
Again need
RSRP
SNR
RSRQ
RSSI
For both primary and secondary.
And Band for both.
With this info we can help you.
RSRP the lower the number the better.
SNR higher is better on this one.
RSRQ lower is better.
RSSI lower is better.
But I suspect based on your comments you don't really want help.
“ am not supposed to find the reason why disconnected”
This is not really a take out of box plug in and put it anywhere and it works for everyone. Example does your cell phone work the same in every spot/everywhere? No it does not some spots are better some are worse some are terrible. So like any radio device you have to find a good spot. I may take you some work to find the right spot if that's not your game maybe this is not for you. I am just trying to help you so you can find a good spot and then you get good speeds. I now get at least 650 down most of the time 150 up I pay 1/3 of the price I paid Comcast I also have not data cap. As I said in another post last month I did some moving of pictures to cloud storage used over 2TB of data if I was with Comcast that would have put me over my data cap and cost me an additional $200. So for me it was worth investing some time to find out what I needed to know to get it working well.
But yes this is not like say cable that has yes a cable so it works (well most of the time with Comcast) it uses a wireless signal and you have to find a good spot to receive that signal.
Again think of it like your cell phone it does not work perfect in every single spot everywhere.
I am just trying to help you out if that’s what you are interested in.
Because no one is going to come to your home from tech support and help you find a good spot for signal. So yes you are supposed to do that yourself.
There is always the option to go back to what you had if this is to much trouble for you.
