has anyone else been scammed by T-Mobile?

Shawn1 wrote:

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

they did the same thing to me. I will be calling and canceling. They can try to bill me and send me to Collections it doesn't matter it's easy to get cells phones off your record as they are notorious for ripping people off 

I think we should all try contacting legal department, Better Business Bureau, FCC, and then starting a class action law suit! I'm exhausted from dealing with T-Mobile managers that never call back, keep their promises, or resolve anything. I've been with T-Mobile for TEN YEARS, but now they're costing me my small business. 

SamD wrote:

beefly wrote:

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

Wow!  I am going through the EXACT same thing as you. I came on board with T-Mobile in December of 2021 and turned in an XR64 to get the "free phone" upgrade to an iPhone 13.  Twenty (20) months later, and I am still being billed $23.17 per month for my new "FREE" phone, and T-Mobile kept my XR.

This is NOT an honest company, and their Customer Service sucks!  AVOID T-Mobile like the plague.

2024 same old scam in mt. Pleasant texas

T mobile scammed me by offering home internet 2 week trial. Returned it after 3 days not knowing that they kept the line on my account. Went back 2 months later after we moved to new apartment where we could have t mobile wifi work. Again they add another line so now I'm being charged for 2 lines. Called them up they said they had no idea I returned the equipment the first time and that they still have to charge me for the 2 lines even if I cancel.

T - Mobile Store 

1151 Galleria Blvd #2245

Roseville, CA 95678

Wow!  I am seeing my same story play out the same as several of the comments here.  I was promised a deal for four I-phone 15's for $100 a month.  That was back in November 2023.  Since then, I've had Two bills for $500, a bill for $250, and now am getting billed at $165 / month.  I turned in four phones for credit.  They claim to have had issues getting the promo's to set up.  Fine.  Now that they are supposedly set up, why is my bill $165!!!!  I've been on the phone and back at the store at least once a month, every month, since November and every time I dealt with a rep, they assured me my bill would go to $100 once the promo's set in.  Two months ago, I even spoke with the district manager (who was in the store because the store manager had recently been fired). The district manager assured me my bill would be $100 when the promo's settled.  Well, two days ago, I went back to the store and spoke to the manager who told me my $165 monthly charge is correct.  He showed me some confusing figures on a piece of paper, and basically spelled out how they scammed me--telling me the discounts and credits on my account don't add up to only $100 a month.  Is that my fault?!  I'm furious!  I recognized a saleman (description: short, with braided hair--cornrolls who smelled like marijuana).  I said, "You were with me that day.  You witnessed it.  Help me please."  The salesman said, "I see a lot of customers.  I don't remember you." 

I look forward to the class action lawsuit and recommend everyone here signs up; It's inevitable.  Meanwhile, I fully intend to contact the BBB, Dept. of Consumer Affairs, and leave a bad review Yelp, Google, Instagram, FB, and every other platform I can think of.  I've been scammed and I'm going to do something about it.  

I got scammed by TMobile. Transferred over 2 lines from ATT to TMobile at the Costco kiosk booth in November. They promised a $200 Visa Card and a $250 Costco card per line. 3 months later I'm wondering where my cards are and when I called they said we denied it because you're not on the right plan. You can upgrade for $20/line per month and we'll send you the cards.

I probably would not have moved my lines over if it wasn't for the credit. Super mad and disappointed.

Contact an attorney. If you have contract. Bill. Receipts. In contract it will go something like 10.00 late fee. Or 20.00 reconnect fee.  Or my favorite..your bill is due say 01/01/0000. Ok but if get auto pay it will save you 5 dillers your Internet will be 50.00.   what they fail to tell you. Is bill due 01/01/0000. Auto pay  billing is 01/13/0000  between  2 am at 7 am.. yes I have documented proof. So I cann ..taping my call. Sir you said my bill was due on the 19th every month . I got auto payment but you didn't take the pymt off.   Mam, auto payment comes out 3 to 4 days Pryer. The 13. So back that up one more day making it the 12. So I can unlock my card can you tell me the time it will come off . He says am hours. Ok I unlock my card 8 am. Business hours. No no no..they had done tryed at 2 am.. yes 2 am. Proof. Just to apply 10 more dollars. Normal business hours are..anyone .. I know the times I'm sure you do too. But I feel that the ppl working for t mobil may have found a scam for extra money I pray t mobil isn't this spineless ..

Blu_Airl wrote:

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.

Blu_Airl wrote:

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

I am about to be cut off. They lied to me about 55 plus program fees and also lied about payment arrangements. Sent terrible two weeks after promise. And they will not accept payment. I am elderly and disabled. They are abusive. Willing to join any class action suit.

They chased me out of the mt. Pleasant, tx store and I was willing to pay for the device. Still am just waiting on a bill to unlock my phone. Worst mistake ever

Same goes here. I see I'm a little late but this is also a fairly recent issue. I tried to switch over and get the "up to 800 switch" thing and the $200 port in. I got the $200 port in 3 months later which I had to use on my bill because my "free iPhone 13 on us" was getting charged like a 140 a month instead of the quoted $99 and still have yet to see any money from the switch. Verizon took the $700 out of my account on 12/23/23 so I was kinda just floundering around, I went to the store a couple of weeks ago to close the account and someone said they will put in a request for me to receive a $550 store credit which I never got either so I will just be dropping the $500 to close the account and be done. Worst customer service I've ever received 

Tmobile said I was getting an 800 dollar credit for my trade in in april of 2023 along with a free watch. Theyve been charging me full price for both and claim i still owe them 800 dollars even tho i gave them the trade in  for 800 and nearly 500 cash for the S23 Ultra. Have spent about 3 hrs a week with customer service and given them even more money and still im being charged monthly 

Pietrina17 wrote:

Yes , I got scammed as well . Was promised a $145/ Month phone bill. It's 175 a month . Was promised a free Apple Watch if I payed the plan … I'm paying for the watch . I called Tmobile and they said I have to fight it out with the store that sold it . They took zero responsibility when I called the customer service !!! Ugh . 

Yeah SAME exact situation happened to me except instead of paying $150 im paying $313