How do you get ID without a T-Mobile phone number (for Home Internet)

Magoo82 wrote:

I'm  having the exact same problem and get the same error codes. Now I can't even redeem my promo mastercard.

I don't know if this will help, I was able to put in for the promo by using the internet line number on my t-mobile internet device.

joxon wrote:

Here are the steps I took to create my account:

1. Visita https://www.facebook.com/TMobile/ 
2. Message them during 3:00 am - 9:30 pm PT
3. Ask them to “file a ticket for My.T-Mobile.com Registration Issues”
4. Provide your email address, home internet phone number, and PIN
5. Wait 3 hours for them to work on the ticket
6. Try signing in at https://account.t-mobile.com/signin/v2/

Also, you can create a T-Mobile community account with any email without a phone number:

1. Visita https://community.t-mobile.com/
2. Click “Login”
3. Click “Sign up” (or try this link: https://account.t-mobile.com/signup/v2/createaccount?access_type=online&response_type=code&display=O&redirect_uri=https:%2F%2Fsso-us-west-2.api.insided.com%2Fauth%2Foauth2%2Freturn&scope=TMO_ID_profile%20openid%20associated_lines&state=3pVPD4yzuG&client_id=Community&loginId=&fp_client=cc5a224d0f68637b60f5d8075669d88d)

Hope this helps! Cheers.

This did it! Haven't been able to login for 2+ years. Many calls to tech support need helped. DM in Facebook fixed it in 1 day. Thank you so much!

I tried this. I hit up tforce on twitter even linked this thread.  They would not help without verifying I was a tmobile user, which I couldn't do because I didn't know my 6  15 digit pin....I can't login to see this or change it.  My only option is going to a store and presenting ID.  I feel even if I get this pin reset or whatever this is not going to get me any closer to completing my tmobile id.   One point today it did accept my gateway phone number and said it texted it, but I received nothing on the actual box.   

Here are the steps I took to create my account:

1. Visita https://www.facebook.com/TMobile/ 
2. Message them during 3:00 am - 9:30 pm PT
3. Ask them to “file a ticket for My.T-Mobile.com Registration Issues”
4. Provide your email address, home internet phone number, and PIN
5. Wait 3 hours for them to work on the ticket
6. Try signing in at https://account.t-mobile.com/signin/v2/

Also, you can create a T-Mobile community account with any email without a phone number:

1. Visita https://community.t-mobile.com/
2. Click “Login”
3. Click “Sign up” (or try this link: https://account.t-mobile.com/signup/v2/createaccount?access_type=online&response_type=code&display=O&redirect_uri=https:%2F%2Fsso-us-west-2.api.insided.com%2Fauth%2Foauth2%2Freturn&scope=TMO_ID_profile%20openid%20associated_lines&state=3pVPD4yzuG&client_id=Community&loginId=&fp_client=cc5a224d0f68637b60f5d8075669d88d)

Hope this helps! Cheers.

R Christopher wrote:

The same issue has caused late fees and cancelled service on my account as I cannot access the account to remedy the problems. Calling monthly to provide payment over the phone is not tenable.

 

My latest trouble ticket was created after three long phone conversations with a promise to give a callback within 48 hours. It has been six days at this point from that third conversation.

You can pay as a guest on the regular T-Mobile app. That’s what I’ve had to do for the past 9 months since I can’t login either.

The same issue has caused late fees and cancelled service on my account as I cannot access the account to remedy the problems. Calling monthly to provide payment over the phone is not tenable.

My latest trouble ticket was created after three long phone conversations with a promise to give a callback within 48 hours. It has been six days at this point from that third conversation.

I have had this same issue for nearly 3 months.  After numerous lengthy phone calls to customer support, specifically the internet support group, I finally have account access.  I spoke with Joanna who actually followed through with the trouble ticket, worked with someone in IT and then called me back to walk me through actually logging in to my account.  I now have full access.  What I did notice is that the first time I was able to login, the USER ID was my Gateway's phone number and not my email address.  Now, after logging in and out a bunch of times, I can report that I can use either the phone number or my email address.  YAY!!!

HeavenM wrote:

ktre wrote:

HeavenM wrote:

ktre wrote:

@HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.

Hey there @ktre Having to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues. You'll be able to log in within minutes. 

I did that last night, this is what T-force on Twitter said:

"Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed."

Definitely not a fix within minutes.

Hmm. It is weird if they filed the ticket and still have the issue. Can you send me a DM. I might be able to look a little further to find that missing link. I have very limited access to account details here, but I don't mind using what I have to help as much as I can. 

For anyone who finds this thread in the future, HeavenM was able to resolve my issue immediately once I provided them with my email address and phone number for the internet gateway. I was able to log in to my T-Mobile ID account without seeing the "link your phone number" page. So it appears there is a relatively quick solution with whatever ticket process they used.

ktre wrote:

HeavenM wrote:

ktre wrote:

@HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.

Hey there @ktre Having to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues. You'll be able to log in within minutes. 

I did that last night, this is what T-force on Twitter said:

"Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed."

Definitely not a fix within minutes.

Hmm. It is weird if they filed the ticket and still have the issue. Can you send me a DM. I might be able to look a little further to find that missing link. I have very limited access to account details here, but I don't mind using what I have to help as much as I can. 

HeavenM wrote:

ktre wrote:

@HeavenMI have the same issue as many here and am stuck at the screen to link the phone number of the gateway to my account. I have called support 5 times and spent hours trying to get this set up. I got an email saying I was enrolled in paperless billing, despite never being able to get into my account, so now there is no way to pay my bill! Would you please help me, this is insane.

Hey there @ktre Having to call support 5 times and still not get resolution is insane! The good news is that the fix for this is really simple. You will have to reach out one more time, but I would recommend sending a message to us on Facebook or Twitter this time. That will connect you with our T-Force team who are amazing and a favorite of many on the Community. Have them file the ticket for My.T-Mobile.com Registration Issues. You'll be able to log in within minutes. 

I did that last night, this is what T-force on Twitter said:

"Well, for some reason your account is not playing well today! It looks like (removed) had filed a ticket with our back office to get this resolved. This can take a few days and you will receive a email that the T-Mobile ID is fixed."

Definitely not a fix within minutes.