Forum Discussion
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
After going through several useless support specialists none were able to help me.
However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase.
Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all.
input email as such: Emailaddress@gmail.com no emailaddress@gmail.com
hope this saves people some time.
I managed to get a T Mobile ID and I am able to log in with my email address and password but THEN it ask for my T-Mobile phone number to send the confirmation code to. It gives me an error when I input the number from the gateway and it ask for a valid T-Mobile number when I input my non T-Mobile phone number (the number I provided when I opened the account). Seems to me it is a quick and easy fix but who am I? Just a meaningless customer.
Same issue. I can enter the T-mobile id which is my email (upper/lower case doesn't matter)...then password successfully but when I am asked for a phone number to link to, neither my router's virtual phone number or my non-T-Mobile cell number will be accepted. I've spoken with a few different T-Mobile support reps and each have acknowledged the problem, said they're working on it, and was told wait 24 hours and keep trying. It's been a few weeks since I got the service up and running. On the bright side, the internet speeds are generally pretty impressive and service has been reliable.
Has anyone figured out the being able to login but no phone number works problem yet? Internet got shut off again due to my inability to set up account to PAY THE BILL
nc1037 wrote:
Call T-Mobile Customer Care at 1-800-937-8997. They can set up autopay over the phone. You will need to provide your checking account information, or a debit card number.
They won't take a credit card for some reason. I do not give out access to my bank accounts, and debit cards do not have the same protections as a credit card so that does not get used for these kind of things. I was on today with customer care and found this out. So until I can get into my account I am at a dead end. T Mobile needs to take credit cards in customer care. Still stuck until the fix the system so I can finish making my account and put in the credit card.
Download the t Life app. That's essentially where all the internet stuff has moved to. Then, I guess just download the normal T-Mobile app???? THEEEEEEEN go to your Internet browser, type in "my t mobile" login with what you think your login is and it's probably right. That's what I just did and it somehow worked. I'm able to access everything. If I try to login through the actual T-Mobile website it freaks out and says nothing is correct. Once you correct your info you should be able to use the T-Mobile app like normal and be able to see and pay your bill. This is have been so frustrating and support just kept passing me off 🤦🏻♀️
jesk.segar wrote:
Download the t Life app. That's essentially where all the internet stuff has moved to. Then, I guess just download the normal T-Mobile app???? THEEEEEEEN go to your Internet browser, type in "my t mobile" login with what you think your login is and it's probably right. That's what I just did and it somehow worked. I'm able to access everything. If I try to login through the actual T-Mobile website it freaks out and says nothing is correct. Once you correct your info you should be able to use the T-Mobile app like normal and be able to see and pay your bill. This is have been so frustrating and support just kept passing me off 🤦🏻♀️
Esta ^^^^^
I was able to create my ID with the t-Life app using the email address that I ordered my gateway with and use the line number assigned to the gateway. Now that I have created the account, I am able to log in normally and manage my account. This is a massive hassle and kudos to Jesk.Segar for posting the work-around.
It was an absolute struggle and it shouldn't have been. I know they are new to Internet, but they should know by now how to correct it. I have cellphone service through metro, which is a T-Mobile company now. We shouldn't have to go through so many apps!
I have the same problem. When I enter the TMobile phone number to verify at login, it says my number is not valid But it is the one they gave me for the home internet. Went to the local T mobile store that set me up and they spent 45 minutes on the phone with tec support. No luck. They said try again in a week. So I can not even set up auto pay because I cant get the account? Waiting for someone to find a solution.
Call T-Mobile Customer Care at 1-800-937-8997. They can set up autopay over the phone. You will need to provide your checking account information, or a debit card number.
Months and this issue still exists. I have to cancel as I just moved to a place with internet and CS won't take my cancellation as I must go through the app. I'd keep the service if I could shoot it to my ipad but they still need the number which doesn't work…
