Forum Discussion
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
After going through several useless support specialists none were able to help me.
However, the after seeing a suggestion from another user to capitalize he first letter of your email address worked. There is a major bug in their system that is not registering emails when the first letter is lowercase.
Use this link to set up your ID, make sure its the sign up page that asks for the phone number associated with the account - the home internet sign up page will not work at all.
input email as such: Emailaddress@gmail.com no emailaddress@gmail.com
hope this saves people some time.
@shuaaalon did you purchase online, in store, over the phone, or via chat?
Regardless, call T-Mobile Support, ensure you are speaking with someone who supports Home Internet, and have them update what's known as your "service notification email address". This will lead you to be able to create a T-Mobile ID using that specific email address without having to enter a phone number.mark_c wrote:
This will lead you to be able to create a T-Mobile ID using that specific email address without having to enter a phone number.
I am sure it is supposed to! But as you can see from this thread, a lot of us can't. I have a T-Mobile ID; they sent an email to me verifying that. But if I try to sign in, I receive the request for my phone number!
Same issue, the system recognizes my email address but then it take me to the page to link my phone number with my account and it doesn't recognize my phone number! Means I cannot access my account to do any management. They have a bug in their system that is not recognizing phone numbers. Not sure why tech support doesn't have an option on their side to manually link the phone number to the account. That is a development issue and I believe that because I am a retired developer who proved support for several years. There is a lot of customers reporting the same issue so not sure why they aren't fixing it.
I have called monthly for a year and still cannot access my home internet account.
All custo.er service does ids lie to me
They clain to make notes but never do
ThenI had to get replace a worn debit card and started turni g off my i ternet every month and charging me a reconnect fee plus a fee to call themto turn it back on
I was promised these fees would be waved and applied to future bills and the auto pay would be be back on but every month since october of 2023 they shut me off. I do t even know when the due date is so they also charge me late fees.
Im so fed up with paying 150a mo th for 40 dollar a month setvice and not having access to my manage account
BChat wrote:
I managed to get a T Mobile ID and I am able to log in with my email address and password but THEN it ask for my T-Mobile phone number to send the confirmation code to. It gives me an error when I input the number from the gateway and it ask for a valid T-Mobile number when I input my non T-Mobile phone number (the number I provided when I opened the account). Seems to me it is a quick and easy fix but who am I? Just a meaningless customer.
The T-Mobile Facebook group team resolved this same issue for me
Page Telecommunication com...
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Welcome to the T-Mobile USA Facebook community, home-base for the Un-carrier revolution. Social Support from 3:00 am - 9:30 pm PT. Message
Profile > T-Mobile ID
T-Mobile ID
Name Diane
Email
Contraseña
Last updated on 4/21/2024 09:25:12PT
PIN/Código de acceso
No está disponible actualmente para mostrar
Números de teléfono
phone number is NOT a real number it's the number assigned by T-Mobile when I got my internet.
jesk.segar wrote:
It was an absolute struggle and it shouldn't have been. I know they are new to Internet, but they should know by now how to correct it. I have cellphone service through metro, which is a T-Mobile company now. We shouldn't have to go through so many apps!
I had the exact same issue with my cell through MetroPcs.
I got my issue resolved by going the T-Mobile Facebook messaging. The team members trouble shoot and finally put in a ticket. The issue was resolved in about 3 hours.
"Thanks so much for your patience Diane!.Ticket 85417772 was filed and will be addressed within 3 hours. To be transparent I'll be reaching the end of my shift in just a moment though I won't leave you without help. I've left detailed notes of what we've covered and if you had any further questions, when you reply back a peer of mine would be able to pick up where we left off and continue assisting.
Though with the ticket filed to correct the T-Mobile ID registration error, we can expect that to get resolved within the allotted timeframe or sometimes even a little quicker.:
For now, I'd just reattempt the registration using your @gmail.com every now and then for the next 3 hours. When the ticket is handled by our engineering team and closed, the registration should then go through and lead you to the main page of your T-Mobile ID.
Other than I took some time to look over It was a pleasure working with you today and we're eager for your T-Mobile ID registration to go through smoothly. Take care and have a wonderful rest of your weekend! ^Andy Bangerterhttps://www.facebook.com/share/uyRQ23DLq155r23K/?mibextid=qi2Omg
