Netflix downgrade

wsbrightfl wrote:

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

I contacted CS last week spoke with T-specialist. Like you , rep insured me no change would take place to my Basic plan. He also attached personal Guarantee note to my account.

I'm hopeful he is right,  if not I'm sure credit will be issued thanks to attached note.

So far , I haven't received Netflix change text message.

No change has occurred In Netflix App/Account/Plan Details. It shows - Basic HD.

Problem is according to this it should still be free because I’m a go5G plus member

wsbrightfl wrote:

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

Okay I was lied to by the Supervisor last week.  My Netflix was just changed to the ones with ads.  I am on the phone with support again now to cancel Netflix.  Next is to sign up with another carrier.  

Just tried going into Netflix and got the saying plan changed to just a few ads nothing more. Well nothing ever said I would be losing programs. I just went to Netflix website and under the standard with ads it says due to licensing some shows may not be available.  T-Mobile just put the screws to everyone on this deal.  Should have allowed those who dont want Hulu to keep the ad free Netflix.  I'd rather have that than hulu. 

mtissington wrote:

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

Yes certainly a downgrade. I was told nothing is changing just a few ads. Ok I get it with the price but what angered me was when I tried watching seasons I was in the middle of it now shows locked and even some new movies are locked. Says I must upgrade to the ad free plan to continue watching it.  They pulled the curtains on that deal.  Tmobile says it was netflix doing not theirs well that is part true but the plan was 12.99 without ads before and went up 3.00 so tmobile downgrades to save the 3.00 when in reality its saving them a bunch more. Tmobile brought netflix a ton of subscribers and has leverage and they chose not to use it.  Adding in Hulu to make up for it is hog wash, i canceled my hulu when I was down to just 1 show left on it that was worth while because I cant watch abc i canceled it. 

BCos wrote:

NETFLIX UPDATE: I hope my hour this morning helps shed light to some of the confusion. I was ticked off about my Netflix plan change, the ads, but more about me now being blocked from content. I started a T-Mobile chat with customer service that led me needing to talk on the phone. My rep was kind but ignorant, that led me to a manager. ONE HOUR later I get clarification I hope helps you all. Netflix indeed made changes creating these 3 levels of plans. If you go on their website the top plan is $16/mo. Now that's what most of us already had for YEARS (no ads, no blocked content)

T-Mobile obviously has side agreements with Netflix when T-Mobile offered to give us Netflix "for free". We all know nothings free but rather it was build into our Magenta Max T-Mobile plan. T-Mobile was paying Netflix $6.99/mo for the standard (no ads no blocked content plan) Now Netflix has raised the agreed upon price with T-Mobile for that SAME STANDARD PLAN to $8.50/mo.

Most people are under the impression to get back their standard Netflix plan they must pay $8.50 ON TOP of the $6.99 they were already paying. And that's exactly how the customer service rep explained it to me as well! THAT IS INCORRECT! 
T-Mobile used to pay $6.99/mo on our behalf. Now it's costing T-Mobile $8.50 so they just kept everybody at the $6.99 but yes that's now the lowest Netflix plan (ads & blocked content and 1 line) which pissed everyone off.

The manager put my Netflix account back to my old standard plan (2 lines, no ads, no blocked content) and explained my T-Mobile bill will only go up $1.51/mo. I still understand the change pissing people off, but I'm sure $1.51 more is something many are willing to be fine with than $8.50/mo more. I told him they need to send out customer emails explaining this better, not just we changed your plan and now it sucks. And they need to train customer service reps to explain this CORRECTLY so as not to waste hours on this crap. He agreed and planned to escalate that feedback. Now, should T-Mobile have just eaten the $1.51/mo… yes. Because many will just be pissed and leave T-Mobile due to lack of explanation and understanding. I didn't enjoy arguing for an hour with an ignorant customer service rep on my Saturday morning but to me… it was the point. All that being said yes my bill will now be $1.51/mo more for my old Netflix plan back. However he gave me a one time $30 bill credit. Technically that's like T-Mobile is covering the increase for the next 20 months. In the end it's all petty to many but I hope this clears up what's REALLY changing. Bc going back to your old Netflix plan should NOT increase your bill by $8.50/mo but rather just $1.51.

If you go on Netflix's website clearly that standard plan is $16/mo, but that is NOT the agreed upon price for T-Mobile customers. It's $8.50/mo.

so call T-Mobile to put you back on the standard plan, maybe ask for a $30 credit, and know after the credits gone your bill is really only $1.51/mo more.

Happy Saturday Netflixing the old ad-free way :-)))

Your math is wrong.  Its 8.50 to upgrade from the basic 6.99 plan on tmobile so tmobile is paying for the 6.99 as netflix costs 15.49 for the ad free plan. there isnt any savings.  They built the 6.99 in your plan price. actually they built in the 12.99 into your cell price which is why now they are giving you hulu with ads for free for your other 6.00 with their savings to downgrade you. 

There's another key feature missing now other than the loss of episodes and addition of ads: Netflix with Ads does not allow you to cast to your TV from the application. Very disappointed!

Kai_28 wrote:

Hey gramps28: This is clearly a business ethics issue. The Netflix OnUs offer was stated to us in it's entirety on signup. It is blatantly obvious that your reality check of "...it is what it is" with a link to the contract terms is nothing more than an affirmation of your loyalty toward T-Mobile. Aside from that, and you being a helpful Community member, are you suggesting we just grin and bear it? We are newbies with T-Mobile however you are the expert with decades-long experience. What would you suggest we do to mitigate our specific situation, legal or otherwise, and what do you think T-Mobile should do to keep our loyalty?

youre absolutely correct...so..how would you like everyone to handle this? shall we all bounce and teach TMO a lesson when it comes to taking things away from us? which carrier should i jump to that doesnt end up having any changes to the things they offer? im sure none of the others ever end any of those promos ….or change them..so which one should we be looking at?

Kai_28 wrote:

Classic Bait and Switch X 2. As a loyal Verizon customer for 10+ years, I signed up for the G05G Plus55 Plan in Aug 2023 only after being hounded by my spouse for months prior because of the free wifi perks on American and Delta with a qualifying T-Mobile #. Netflix (no ads) was the game changer that finally made me agree to switch from Verizon. Since switching, Delta announced that free wifi will be available on todo flights by the end of 2024 with only a SkyMiles account. Nearly all of Delta's domestic fleet is retrofitted and their international fleet is in progress. American has similar plans for their fleet. Netflix (w/ads) is a definite downgrade regardless of multiple screens and 1080P. There is no way in h*** that neither me or my spouse will stay focused on a movie with ads that eat up an extra 30+ minutes of ad-time, either with Netflix, Hulu, or other streaming services. Does T-Mobile think our time is overvalued? Apparently so. As consumers we have no empathy toward who subsidizes who, i.e. Netflix vs T-Mobile or their advertisers; our concern is honoring the original deal, and not having to pay an "upgrade" fee. Guess we were just hooked and reeled in. Now after just 5 months, need to start searching the carrier landscape for a better deal. Are you listening, Mike ?

The problem is no one ever reads the Tmobile promos terms and conditions or the even Tmobile's terms and conditions for use of their network. In the terms Tmobile, nor any other carrier, guarantees service and can change plans when they want except for the carrier lock plans.

When they came out with Netflix on US I needed to change from my One plan to Magenta and pay $20 more a month. I just kept paying directly to Netflix at the time $7. It didn't make sense to change.

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