Forum Discussion
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cell...
I just got the Gray cylinder and neither of the MacBooks I own would see the internet although they were connected to TMo wifi. I tried again but used a vpn and they worked like a charm. This made me very confident the issue was DNS. I changed the DNS settings in System Preferences/Networking to 8.8.8.8 and 8.8.4.4 and the MacBooks worked great even without using VPN. It was a very simple fix. What is beyond frustrating is I spent 90 minutes on the phone with TMo support trying to fix this problem and they were absolutely clueless. Actually, beyond clueless. All they would do is keep having me reset the device. I truly find it hard to believe they haven't resolved this issue for other Mac users and documented it for the support folks who have to deal with the public. C'mon T-Mobile, you're better than this.
