5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.
PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can't and won't change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn't spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM: There's NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can't treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I'm limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, their UI, and their firmware, and their firewall software that is better than all the other devices I have, some of which are extremely sophisticated and expensive, their device makes using these devices not only redundant, but also DISABLED services, without a lot of workarounds, assuming I both want to do the work, and I can actually achieve configs that work for me. I'm still using Spectrum, and it appears I won't have a viable good option ofchanging everything over to T-Mobile, until they somehow figure out how to produce a service that is COMPLETE plug and play with a CABLE MODEM…. By modem, I do NOT mean a firewall, a router, a WiFi, or ANYTHING more than a stable MODEM with ONE IP address, DHCP in order to pass an IP to my firewall, and that's it. NO, I do NOT even need DNS services, either. I hope I just misunderstand thecurrent TM design. If this is how it works today, it reminds me of when I first put a DSL modem in my company in the early 1990's. The first thing they gave me was a contract that said I had to PAY EXTRA, for EACH device I connected, I'd have to notifythem in advance, and EACH IP was extra cost. After Irewrote their contract, and informed them I only wanted ONE device connected, and ONE IP, and bought my SonicWall "Internet gateway" "NATFirewall", and "DHCP server". Although that one device was about $300-400 at the time, we were able to use that to service over 50 computers at a time for the next 15 years. I guess we were ahead of our time as a small company. Most everyone else was paying 10-15 per user, and we never EVER paid for more than ONE user. But then, we had 20 or more engineers working for us at the time as well. C'mon T-Mobile --- Get a real great network designer involved so it only takes plugging my EXISTING 1,000-T WIRED internet cable and then everything works, out of the box. Then, also provide the means to MANAGE and MONITOR that modem remotely. That's all I need or want, and suspect that is all most all users want today..
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600
TMobile Assigned IP Blacklisted
My emails are constantly unable to be sent using TMobile's service. As soon as I swap over to a different hotspot I am able to send them without any issues. When I am on TMobile's service, I get the following email response: Action: failed Final-Recipient: rfc822;*My Email Here* Status: 5.0.0 Remote-MTA: dns; eig-east.smtp.a.cloudfilter.net Diagnostic-Code: smtp; 550 172.56.52.208 is listed on Cloudmark CSI-Global. Please visit https://csi.cloudmark.com/en/reset?ip=172.56.52.208 AUP#BL I was told by my email service provider that it was an issue with that local IP being blacklisted. What can I do here?
DNS provider for Home Internet
Greetings, I am disappointed that I am not able to select my own DNS provider(s) for this service. My previous service allowed me to configure two different providers for redundancy purposes. Also, if you like to use services like OpenDNS to protect your family, you don't get the option now. Are there any plans to allow T-Mobile customers to select their own DNS?DNS issue on T-Mobile ISP
I switched to T-Mobile ISP a week back and only reason for that was couple of pretty good offers. From the time I switched I honestly was regretting as I was facing DNS issues with a few websites and sometimes my work VPN too. It will not be able to reach a few websites for a few minutes and then it would just work like nothing happened. Initially I could not understand what can cause this but then it occurred to me that it must be DNS issue. To my horror, I realized that DNS (and in fact even many basic settings) can not be configured on this T-Mobile gateway. I was facing this issue on a macbook, everything else just worked fine so I then thought of seeing what my macbook was using. It showed local network configured as DNS server, I removed that and added cloudflare's DNS1.1.1.1. That has fixed my problem. In short: If you are facing trouble in reaching some websites periodically and this is happening only on a few devicesthen try switching DNS on your device to 1.1.1.1 or some other open DNS servers.
