5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)
Does T-Mobile have any plans to expose advanced settings on their gateways?
Is anyone able to provide a timeline for T-Mobile providing access to advanced router settings? (You know, the ones virtually all other ISPs provide) Currently T-Mobile's home internet solution does not allow users to: Manage DNS settings Manage DHCP (IP addresses for client machines) Use any subnet other than 192.168.12.x connected directly to the gateway Put the gateway into bridge mode - this results in double network address translation (NAT) that breaks services like port forwarding and VPN Specify the channel to be used for wireless SSIDs (neither 2.4 nor 5Ghz) It would be really nice to know if T-Mobile has any intention of ever resolving these issues. Until they do, users will continue to be frustrated with just how inflexible and limiting the T-Mobile home internet solution actually is compared to other ISPs. When you factor in that most users get 150/30Mbpsas average bandwidth, T-Mobile's low cost is actually not that low - most ISPs will provide 400/35Mbps for just a few dollars more. So, when can we expect to get real access, on T-Mobile Home Internet, to the configuration options that almost all other ISPs provide already? It really is shameful that this hasn't been addressed or resolved already!
When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.
PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can't and won't change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn't spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM: There's NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can't treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I'm limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, their UI, and their firmware, and their firewall software that is better than all the other devices I have, some of which are extremely sophisticated and expensive, their device makes using these devices not only redundant, but also DISABLED services, without a lot of workarounds, assuming I both want to do the work, and I can actually achieve configs that work for me. I'm still using Spectrum, and it appears I won't have a viable good option ofchanging everything over to T-Mobile, until they somehow figure out how to produce a service that is COMPLETE plug and play with a CABLE MODEM…. By modem, I do NOT mean a firewall, a router, a WiFi, or ANYTHING more than a stable MODEM with ONE IP address, DHCP in order to pass an IP to my firewall, and that's it. NO, I do NOT even need DNS services, either. I hope I just misunderstand thecurrent TM design. If this is how it works today, it reminds me of when I first put a DSL modem in my company in the early 1990's. The first thing they gave me was a contract that said I had to PAY EXTRA, for EACH device I connected, I'd have to notifythem in advance, and EACH IP was extra cost. After Irewrote their contract, and informed them I only wanted ONE device connected, and ONE IP, and bought my SonicWall "Internet gateway" "NATFirewall", and "DHCP server". Although that one device was about $300-400 at the time, we were able to use that to service over 50 computers at a time for the next 15 years. I guess we were ahead of our time as a small company. Most everyone else was paying 10-15 per user, and we never EVER paid for more than ONE user. But then, we had 20 or more engineers working for us at the time as well. C'mon T-Mobile --- Get a real great network designer involved so it only takes plugging my EXISTING 1,000-T WIRED internet cable and then everything works, out of the box. Then, also provide the means to MANAGE and MONITOR that modem remotely. That's all I need or want, and suspect that is all most all users want today..
T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600
TMobile Assigned IP Blacklisted
My emails are constantly unable to be sent using TMobile's service. As soon as I swap over to a different hotspot I am able to send them without any issues. When I am on TMobile's service, I get the following email response: Action: failed Final-Recipient: rfc822;*My Email Here* Status: 5.0.0 Remote-MTA: dns; eig-east.smtp.a.cloudfilter.net Diagnostic-Code: smtp; 550 172.56.52.208 is listed on Cloudmark CSI-Global. Please visit https://csi.cloudmark.com/en/reset?ip=172.56.52.208 AUP#BL I was told by my email service provider that it was an issue with that local IP being blacklisted. What can I do here?
Need DNS PTR record created for business internet (have static ip)
Hi, I'm hoping someone can point me in the right direction to get a dns "PTR" record set up for my new business account. (By way of background, a PTR record is necessary these days to send emails directly from your server. I've run my own email server since 1980 -- back when the world was ARPAnet and BBSs; I remember when "sendmail" came out from Eric Allman at Berkeley, and I still prefer to hand edit sendmail.cf [yeah, I'm that ancient; I still hand edit my linux kernel as desired too]. :) Anyway, all emails I send are 100% legitimate business emails, no spam. I hate spam. I'm migrating to tmobile-for-business from comcast-for-business, and they had no problem setting up PTR records upon request. So this isn't something weird or anything; and it only takes the right person less than a minute to type in the two pieces of info to the right place to create a PTR, so it isn't a hard thing to do. It's not something I can do at my end, it goes in tmobile's dns records. I have a static ip#, so that's the only technical prerequisite. This should be simple, right?) Ok, so, that's the background. The question is -- how do I find the right person within tmobile to do it? Surely I'm not the first tmo for bus. customer to request this. I've tried calling customer care and creating a ticket or four. They never contact me back, they just seem to silently close the ticket having done nothing, either without notes or with non-sequitur notes. Each next new rep I talk to says they'll escalate it, but that doesn't seem to really mean anything. (I had another ticket with a simple request relating to getting my account login set up, and that took several tries too, all with a lot of nonsense along the way, and I also then found all kinds of typos in my account info to correct, so I know there a problems getting things accomplished correctly -- but I also know it can eventually be done!) I know with comcast biz there were engineers lurking in the forums like this who could actually do things… so I'm hoping to find one of you helpful folks, or find another customer who's done this before and knows the secret handshake. Anyone? Thanks!
DNS provider for Home Internet
Greetings, I am disappointed that I am not able to select my own DNS provider(s) for this service. My previous service allowed me to configure two different providers for redundancy purposes. Also, if you like to use services like OpenDNS to protect your family, you don't get the option now. Are there any plans to allow T-Mobile customers to select their own DNS?
