My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)

Leeb wrote: My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.) More likely if its 5G just like the phone, it is not you, its Tmo. They're blocking UDP Access with 5G connections. Try a VPN and see if it works that way. I did that and the sites and access to voice programs like Discord and Skype worked fine after that. T- Mobile lies about their Data or does not give out proper information, Correct me if im wrong T Mobile ?

Thanks! I tried this on your advice. For anyone else reading this, let me save you some time. You can't disable IPv6 from the System Preferences control panel. You can only set it to local. So I did that, but I also googled and found this Terminal command to disable it: networksetup -setv6off Wi-FiAnd that does indeed show as "off" in the IPv6 panel of System Preferences, once you execute it. So thus set up, I tried again, and… no change. :-/ Some further data though: The site loads on my iPhone via Verizon cellular data, but NOT when the iPhone is attached via wifi to the Tmo 5g Home router. So does that point to the router, not the computer?

I just got the Gray cylinder and neither of the MacBooks I own would see the internet although they were connected to TMo wifi. I tried again but used a vpn and they worked like a charm. This made me very confident the issue was DNS. I changed the DNS settings in System Preferences/Networking to 8.8.8.8 and 8.8.4.4 and the MacBooks worked great even without using VPN. It was a very simple fix. What is beyond frustrating is I spent 90 minutes on the phone with TMo support trying to fix this problem and they were absolutely clueless. Actually, beyond clueless. All they would do is keep having me reset the device. I truly find it hard to believe they haven't resolved this issue for other Mac users and documented it for the support folks who have to deal with the public. C'mon T-Mobile, you're better than this.

I have the same issue reported above with various random websites not loading on my 5g iPhone. Yesterday, I went to get a covid test and my iPhone would not load the website to submit my insurance info…https://dcltesting-2.com This would not load on multiple browsers and I had no WiFi access. As soon as I connect to my work VPN, I was able to load this website perfectly fine. Good thing I had a VPN accessible. Any insight into why these websites are not loading? Is this a UDP issue as mentioned above? FYI. The website mentioned earlier in this tread does not load for me either via 5g on my iPhone…http://judiglova.com/

Thomas G wrote: I am having the same troubles for the last 3-4 weeks when I use duda.co to develop websites. It is very intermittent too. I had Duda Support help me and we disabled cookie tracking in the Privacy Settings of the current website I am developing. Now it is loading like normal for that site. Hope this helps people and T-Mobile Tech Support!

5g home internet - some sites won't load

Daimon
Network Novice
Hace 3 años
I'm having the same issue accessing one website I NEED to use for work from home. When I connect in my workplace, website works perfectly. I may have to switch back to my old provider because of this one site. A shame, because the service works great otherwise.
CrazyDiamond
Network Novice
Hace 3 años
Same issue here with Netflix, Hulu and Paramount+ on TCL Roku, iOS and MacOS. Tried via router (Airport TimeCapsule) with the same result. Spent a whole day talking to Tmo/hulu/Netflix customer support but no help.
I have yet to look into DNS settings etc as that's beyond my comprehension for now, but I wished any of the folks I spent the whole day with would've only mentioned that. Extremely frustrating, but I also know that is a hardass job.
If anyone could direct me to resources re: changing DNS setting (esp on TCL TV, is that even possible?) I'd be real grateful🙇🏻‍♂️
jessefigueroa
Network Novice
Hace 3 años
I am having the same issues, some websites not wanting to load. My friend who has the same service is experiencing the same problems. www.figandcoite.com can ya’ll try to load this website?
SteveR
Network Novice
Hace 3 años
We are having the same issue. My wife is having problems working from home when connected through the 5G router. All pages load fine when connected through the CenturyLink router, but do not load when connected through the 5G router. Doesn't appear to be a workaround or solution yet. Will have to cancel T-Mobile internet. Disappointing since it is much faster than our DSL. But if certain web pages won't load....
SML3
Network Novice
Hace 3 años
Does anyone from TMobile answer questions on this site? Anyway, I am having the same issue on one site. Everything worked fine for the first month and now I am having problems getting info to load on a site I need for work. It works fine when I use my Verizon Hotspot. Since this is a work laptop I have limited capability to change things on it. Is there a simple solution to get the site to work?
tomwil
Bandwidth Buff
Hace 3 años
T-Mobile Home Internet has blocked Consumer Cellular for me.

Doesn’t appear to be a DNS issue with my devices, because when I switch to a T-Mobile cellular connection or use the hotspot, the link works fine.

Wonder if T-Mobile is limiting access to competitors?
cindynatural
Network Novice
Hace 3 años
I started to use Tmobile home internet 15 days ago. It had been working fine until I paid my first payment. Some websites are not loading, even one of my work VPNs cannot be connected to. Nothing wrong about browser, cache, or OS. One of my friends lives few blocks away, he is having the same issue. We tracked down with other ISP's, NTT said this: It is very interesting that forcing the return path over Telia worked. That effectively removes Sprint<>Tmobile (Telia routes through Zayo->Tmobile) and futher indicates the trouble is somewhere along that Sprint/TMobile LAX handoff.
I guess it is a Spring<>Tmobile merge issues which they have never really resolved. It works if we re-routed a website to skip Sprint<>Tmobile router.
Tmobile Tech support team is not helping much so far. This is just pushing customers away.
JDPII
Network Novice
Hace 2 años
Adding to the data points here… I'm having the same problem (any device or browser connected to TMobile Home Internet/5G) not rendering certain web pages. It cleared up when I used a VPN.
byroniasmax
Network Novice
Hace 2 años
I just got 5G Home Internet and had same issue over ethernet, but WiFi worked fine. So i compared the IP settings of both connections on my Mac. I noticed the ethernet connection was missing the router IP in the DNS settings. Once i added that everything worked.
LowKeyHiTech
Network Novice
Hace 2 años
It's an applied content filter from T-Mobile. You have to call and get it removed...