5G Home internet keeps dropping!

Acceptable wrote:

I see some comments here that are questionable. Now to be clear, I don't think T-Mobile is perfect by no means, but the disillusioned people that consider high dollar Verizon the "only" way to go, and the unreliable AT&T farce, T-Mobile certainly stands out. I switched to T-Mobile way back when they were a nobody and began the no contract(un-carrier) craze that forced every carrier to follow. They were definitely the best value, they had you assigned to a fixed customer support location( I live in SC and mine was in Charleston) which was great, and always answered immediately with an English speaking rep. I have never before or since experienced such great support from any company hands down. Now, due to their growth and merger with Sprint, they can(understandably)no longer provide this personal support now, but it will take a lot to get me to move away from them. Now if you wish to pay more and go to a no better solution, all power to you. T-Mobile has the largest 5G network (although others lie about theirs being the largest and the best), the best deals and prices on their service, and my commitment through these growing pains. I only have 3 bars on my Nokia Gateway bust get as high as 700-800/60 speeds. My bill is constantly the same amount(unlike every month different with AT&T) and constant problems with Spectrum even though they had sufficient speeds. Never tried high dollar Version but I have service when others with Verizon sometimes don't. I too am seeing some problems with internet that I didn't see at first, but I fail to believe it is intentional by throttling but I could be mistaken. Anyway, life is full of frustrations, and we become more and more inpatient and feel like we deserve the very best with no interruptions. However, sometimes "we bite off our nose to spite our face" and have regrets later. So, if you're new to T-Mobile, I am aware that you are unfamiliar with how they really stood out at a period in time, but hang in there, I don't think you will regret it. If you are a longtime customer, maybe you can confirm what I think. By the way, I do not work for T-Mobile. I have no incentive to bragg on them. I just have been there through the ups and downs and am confident they have saved me a considerable amount of money. Remember, Apple used to be the most expensive phone by a long shot, but look at the prices now on others, ie:Samsung, Google, OnePlus, etc. So I'm staying with Apple also but not because I'm diehard Apple. They just happen to provide some very reliable equipment. Thanks for letting me sound off!

I have been with T-Mobile for almost 12 years and switched to the home internet. I spent 3 full days with great speeds. Now I experience sporadic drops in connection all the time. It's them definitely throttling speeds as home users have lower prioritization on the network. Don't advertise this as a home internet replacement when it doesn't behave like so.

Yes, that information has been out there for a while. When there is congestion the phones have priority over the home internet gateways on the same cellular frequencies. The voice traffic is more sensitive to interruption than data traffic so increases in cellular calls over the same cells can lead to this. 

Building the solution with sufficient capacity for bandwidth to reduce the need for the prioritization for the cell phone traffic is the goal of any good network architect. I am sure there are areas where the cell density and bandwidth is not as robust as is required to provision sufficient bandwidth for everything. Hopefully T-Mobile will be able to overcome the challenges and also restrain from over subscription. 

If it requires a reboot that often I would be inclined to believe the gateway has a problem and a replacement might be needed. I think you should bring the behavior up with support. If you can do so at a local T-Mobile store that might be helpful. 

EJSimpson wrote:

This started happening to me back in July.  I ultimately had to cancel my T-Mobile home Internet because it just wasn't working for us.  It was nearly flawless for the first seven or eight months of service.  Easily over 300 Mbps for all of our (20+) devices.  It was a dream replacement for our cable Internet that was just getting more and more expensive.  However, no Internet just doesn't work, so we replaced it with Verizon 4G LTE which is admittedly MUCH slower.  Slower, but reliable and always present.  That works for us.  I am very sad that T-Mobile quit on us.  It was great while it lasted.  I think that our usage got us bumped off.  We routinely used in excess of 1,600 Gb of data monthly.  Interestingly, though, during this time our phone's 5G failed to provide Internet for us.  To get an Internet connection with our phones, we needed to downgrade to LTE.  5G would connect, but it wouldn't provide ANY Internet access.  That is clearly unacceptable for a home Internet solution.

This continuing modem dropping issue is very frustrating especially when we're out traveling and our security system isn't functioning. The only way to get it back up and operating is to unplug the modem, wait for a few minutes and then plug it back in. Should this continue, we'll be closing our "T-Mobile" account as well. We can't afford to have our security and monitoring systems compromised. 

This continuing modem dropping issue is very frustrating especially when we're out traveling and our security system isn't functioning. The only way to get it back up and operating is to unplug the modem, wait for a few minutes and then plug it back in. Should this continue, we'll be closing our "T-Mobile" account as well. We can't afford to have our security and monitoring systems compromised. 
Too bad the "Gateway" modem can't be restarted and back on line without physically unplugging and rebooting it. Does help where no one's available? 

HoHoHo5 wrote:

It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment.

According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection.

I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band?

Same issue on N41.

It is premature to assume that. The move to deploy the n41 is to have improved data capabilities with less congestion. The millimeter frequency is shorter and has greater capacity. If it is done correctly and the cells are not overloaded it should be a nice speed increase. Here that was the result after the n41 deployment. My RSRP metrics report much lower but the RSRQ and SINR both improved so the end result is much better performance and almost 2x the speeds both up and down load. I was skeptical when I saw the n41 surface here but after ~4 days of intermittent disruptions the n41 came on to stay and it has been very good. Stay positive and hope for the best. 

Thank you for the information. 
Please keep us updated on any new developments regarding a resolution to our Wi-Fi drop issues. 
Hopefully this can be resolved quickly before we are forced to close our accounts and pursue another ISP service company.

This happens. I started off with Metro and went to T-Mobile but all together 8 months. Unfortunately, this will happen due to the fact that software engineers are working remotely to keep their towers in check. I will get what you experiencing 1 or 2 days every 2-3 weeks and sometimes the episode will last under an hour or longer. I'm still happy with the move I made. It still beats my  former cable provider.

WJUT01 wrote:

WJUT01 wrote:

HoHoHo5 wrote:

It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment.

According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection.

I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band?

Same issue on N41. 

Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it.

 

How to find which band we are connected to on our modem? "Thanks."