5G home internet keeps dropping

As I recall for customers that do want to return the router by the end of the initial trial period you would not be charged if it does not work out. If you do run into problems with the billing just keep calling back in and stay after it. Early on I had a couple of charges that they did not get removed properly and they kept charging/billing me even though it was supposed to be resolved. Don't just give up keep after it as they will resolve improper billing if you are persistent. When you get with a support person that is solid and knowledgable they can and will resolve disputes over billing. 

If you call in for a tech call I recommend using the call back option in the menu if you do not get to a support engineer right away. It has always been more acceptable to me to not waste my time just sitting on a call listening to elevator music. I found calling early in the morning was more successful than later in the day or evening. Avoid what would be peak hours and it does help to not have to wait. Have your questions ready and give them as many data points as you can. Get the trouble ticket number before you hand up as well. Work the system.