Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Keep in mind a call to T-Mobile support and a direct question will probably get you the answer to the tower location. They know, they can see where your router associates. They have the PCI information and can provide the coordinates to the tower. They did for me. If you call in first thing in the morning that is the best time I found. If they are busy and the automated message prompts you for a call back in 10-15 minutes just opt for that. It works well. I just did all the background work with cellmapper.net and using my iPhone in field test mode to really solidify the data. If I decide to get the external MIMO YAGI antenna it will be ~$300 to have the lightning arrestors and the entire ball of wax. I wanted to be 100% so I could get the best solution.
