Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
What are the actual Bands and RSRP, RSRQ and SNR reports from the web UI? It is clear when it has the 5G NR standing you get a solid down but when the signal does down are you seeing the PCI for the 4G LTE and 5G NR cells changing? That sounds very frustrating. If the behavior stays wonky after the router swap I would seriously question if there has been work going on on the tower and ask if they have had other complaints about the operation in the area. That close to the tower it should be good.
