5G home internet keeps dropping

jtheiss wrote:

18 days of uptime is pretty amazing @jdt254 .  If I could get to that, I’d probably just restart the thing once a week just to be sure that we don’t get intermittent faults at times that would impact our work, but at this point, I’m not clearing 24 hours even with a case fan and a router handling the heavy lifting of my home network.  

Yes, that would be great if we could get that many days. 

At first i thought it was the cooling as well, but adding the recommend fan did not resolve the issue. Thought it was a quality of signal issue which that area can have that, so i added Antennas, made no difference.
I did find out leveraging cellmapper.net that T-Mobile does NOT have their Antennas directed to my area. They have it up and down the interstate but not aimed north or south. This is horrible because many of my neighbors could benefit from this service since DSL is only 1mbps and overpriced or the overpriced satellite service. Literally live 2 miles, straight shot, to the tower but quality of service is horrible. On my roof i can get maybe 25-30m. On the ground, maybe 10. 

The Gateway did work great at the beginning. Was good and solid, maybe a random drop out every once in a while. But in the past 6 weeks, it has been dropping MOST of the time. We have had it down more than up recently.

Recently, the service has just dropped completely and hasn't been back up. We are at a week now without resolution. EVen had the Gateway replaced feeling it was a defective Gateway, no resolve.

Considering trying the Orbi (with 4G and external antenna connections) or the POE Powered Elsys Amplimax leveraging the existing SIM card to see IF that resolves the issues. After a call with T-Mobile last week, i told them that they need to determine what is wrong and resolve this in a week otherwise we need to change services because we NEED the internet to be working, especially consistently.

Because when talking to the support agent from T-Mobile, they said they could see it connecting to the tower. But when i looked in the menus in the Nokia Gateway, it kept saying Not Connection. One of my frustrations is the lack of control for a experience IT specialist in this hardware. Because it would make my life easier if i could see what signal strength the antennas were seeing.