Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
007BondMI6 wrote:TW I have calle TMHI support a few times to get cell tower details including location, bands,… they had no issue giving me this info so I could make accurate mapping of my area and plot out the best location to put the ant for tower alignment. The waveform ant are excellent you just need to find the best spot.
Well, i ended up removing the product. The Antenna worked create once i changed the angle to look up higher. But apparently T-Mobile did fix the tower as well.
With the Antenna, i was getting a pretty symmetrical connection, like 35m U/D. I went from 3-13m to 30-50m down. Far better connection now. But after this experience, i took the antenna down, posted it on ebay. Working on next steps for this Gateway.
the connection was much better even though the quality was low.
But at the end of the day, the final results were on 4G and the secondary connection was the weaker 5G (650mhz) connection.
