Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Yes, very disheartening. My experience with customer service and "escalating" complaints to the engineering team has been completely unsatisfactory. There must be a way to get them to pay attention. When I have seen online reviews of the gateway I have contacted the reviewers to let them know of the problem but that has not resulted in any action. At some point, T-Mo will have to take action or customers will take their gateway "trashcans" and throw them in the trashcan.
