Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
T-Mobile keeps records of calls and usually will provide a ticket number. If you made another call they could look up the information based upon your account information as they record pretty much everything.
That is good you reached a personable support person that really wanted to help out. I had a similar experience so I know there are some good ones and some that are just clueless. If you have the Arcadyan router vs. the Nokia the configuration options are very limited in the Arcadyan so support needs to ramp up on their game to target what they say to each customer.
The problem is what to do in the interim for internet service if you want to stay with T-Mobile and avoid any sort of contract that ties you up. Sort of between a rock and a hard spot.
