Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again. Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won't just disconnect randomly.
To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.) They've sent me a replacement gateway, which is experiencing the exact same problem (3 times in the last 36 hours, in fact). I've noticed that the device gets pretty warm, so I set up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating. However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting. The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together. Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it? I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service.
Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?
Same issue after trial period now streaming lags, but my cameras stay on which is good. I cannot stream on more than one TV and definitely cannot have my phones on the wifi or it starts buffering
jtheiss wrote:
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again. Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won't just disconnect randomly.
To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.) They've sent me a replacement gateway, which is experiencing the exact same problem (3 times in the last 36 hours, in fact). I've noticed that the device gets pretty warm, so I set up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating. However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting. The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together. Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it? I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service.
Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?
I have had this issue for several weeks, and the frequency of the internet dropping has increases. I have contacted T-Mobile numerous time and have been told that the cell tower nearest me is being repaired or updated. I have not been given a date as to when this will end, and I'm now researching new providers.
That shouldn't be an issue. If the 5g cell phone I'm currently using doesn't drop, the gateway shouldn't be dropping it's connection either.
This is clearly an issue with the gateway and nothing else. Likely poorly or cheaply designed.
If I find another provider, I'll be cancelling my service too. Because this is getting old.
The problem is that this is a wireless connection and not a normal land connection like fiber optics. It all lies in the security protocol where they are using a dynamic IP address which assigned to you by your internet service provider (T-Mobile) and is subject to change. This means that your IP address can and will change each time you connect to the internet, or while you are connected which causes the issue. This makes it a bit harder for criminal hackers to monitor your online habits. Until they switch over to a static IP this issue will continue to happen. Nothing you do on your end will solve the problem as you will see by reading the other posts.
Nofossilfool wrote:
Here is a record of drops over the last two weeks. I reset the router at each event.
Not promising.
Fecha Hora 03/18/23 03:50:00 03/18/23 10:49:00 03/19/23 05:32:00 03/19/23 08:01:00 03/19/23 08:28:00 03/20/23 00:52:00 03/20/23 07:35:00 03/20/23 15:02:00 03/20/23 22:03:00 03/21/23 01:41:00 03/21/23 18:53:00 03/25/23 13:34:00 03/25/23 18:21:00 03/25/23 18:34:00 03/26/23 06:55:00 03/26/23 12:57:00 03/27/23 15:36:00 03/29/23 09:10:00 03/29/23 15:20:00 03/29/23 15:28:00 03/29/23 20:09:00 03/31/23 05:49:00 You're lucky mines doing it ten times a hour around 8:30 pm
jtheiss wrote:
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again. Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won't just disconnect randomly.
To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.) They've sent me a replacement gateway, which is experiencing the exact same problem (3 times in the last 36 hours, in fact). I've noticed that the device gets pretty warm, so I set up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating. However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting. The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together. Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it? I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service.
Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?
I have been having the same issues they cannot fix the problem and are not willing to say that there system cannot handle the load they have sold too many subscriptions for the system that they have I have had y mobile 5G (lol) at 500mbs (?lol) for over three years it was good for year one and ever since it has it ed to shitbconnot watch tv and cannot use my computer.
With reference to my post above, I stopped resetting the router after drops. Made no difference. Same rate of disconnects, always short. Just annoying.
Tried Verizon 5G yesterday. Very poor performance. Bad enough that I did not try monitoring for drops. Taking it back today.
Here is a record of drops over the last two weeks. I reset the router at each event.
Not promising.
Fecha Hora 03/18/23 03:50:00 03/18/23 10:49:00 03/19/23 05:32:00 03/19/23 08:01:00 03/19/23 08:28:00 03/20/23 00:52:00 03/20/23 07:35:00 03/20/23 15:02:00 03/20/23 22:03:00 03/21/23 01:41:00 03/21/23 18:53:00 03/25/23 13:34:00 03/25/23 18:21:00 03/25/23 18:34:00 03/26/23 06:55:00 03/26/23 12:57:00 03/27/23 15:36:00 03/29/23 09:10:00 03/29/23 15:20:00 03/29/23 15:28:00 03/29/23 20:09:00 03/31/23 05:49:00 I was having a couple of drops a day and changed router setting from auto to 2.4mz and it dropped my download speed from 240 to about 80, still fast enough for my needs and haven’t had any drops since.🤞
The T-Mobile MODEM appears to be a "beta" product. I have consistent 4 bars signal, and yet experience frequent failures. Because a power off/on restart always fixes the problem, I don't think it is network related. I bought an MSNSwitch from Amazon (https://www.amazon.com/MSNSwitch-Internet-Enabled-Remote-Switch/dp/B081TKJJBS) and installed it between the MODEM and its power outlet. Not cheap at about $100. I set the switch to restart the MODEM every day at 1:00AM. That did not seem to help. I'll probably remove that step. However, the ethernet connected MSNSwitch also power resets the MODEM when it sees the internet drop. That's its real strength. The reset sequence takes about 5 minutes. The switch also emails me after the reset when it catches a drop. That creates a log of events in my mail box. The switch is complicated to setup, but customer service is good. And, we can share setup info if we wish. I think this will do until T gets the MODEM fixed.
