5G Home Internet nightly slow down

I restart my gateway 25-30 times day.  Sometimes I get lucky and get a good connection, but most times the connection is SUPER slow… under 1mps.  But I always have 5 bar cell connection on the gateway, so it must be their network is overwhelmed.

Southern Maryland here.  I've had T-Mobile Home internet for almost two years.  I swapped from the local hardwire provider because the poor service didn't justify the price. Up until a few weeks ago, it was usually great, sometimes just good enough, sometimes bad.  It has seemed to get worse over the past few months, but not constantly. Now its been bad for coming up on two weeks.  20mbps down and 10mbps up is usually plenty for us, and we could make up the difference with our mobile coverage from Verizon.  I've been running speed tests throughout the last 24 hours while at home, some after 10pm, and before 7am, getting numbers as low as .017mbps down, 0.0mbps up.  Now 7mbps down seems like blazing speeds.  

Contacted support this morning, did a factory reset of my device, still low numbers.  He said take it to a T-Mobile location, have them look at it, and maybe get a replacement.  If that helps, I'll update my post.

Actualización:

Got a new device, and had trouble connecting and running speedtest.  I went back to the store, and the manager said since I am not a mobile customer, don't login to the T-Life app with the T-Mobile provided phone number.  He showed me just redownload the app, connect to the router, and everything was good.  Good speeds are back.  I guess my device was just old.

I am having this same problem AGAIN!!! I believe it was around 2020 when I switched from cable to T-Mobile. Did not like long periods of outage using cable. Seems every time a storm comes through the cable is down for days while they repair. 
 

was pleased for awhile until this problem showed it's nasty head. Then it started happening here in Tyler Texas. Try getting through to complain and go through all their BS conversations! Anyway, this went on for awhile and out of the blue, it was fixed. No communication as to what occurred!!! Figured maybe they added a tower or boosted signal.

it worked very well until just recently the same story. The same thing that happened then is the same story now! How about some up front messages to your clients as to what happened? What you are doing about it? When will it be resolved? Some recompense as to giving us a discount for failed service!

Steve 

MAUI671 wrote:

 

During the day my gateway pulls about 500 Mbps and has a "Very Good" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.

Nothing has changed other than the time of the day.

I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting?

@MAUI671 I have the exact same issue except my speeds drop after 2am central time.  My modem also reboots.  I also agree with the fact that support only offers reboot as a solution.  It's extremely frustrating for me.

MAUI671 wrote:

@copz1998 I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day.

I've done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I've used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with?

@MAUI671 He posted the same exact thing in my thread.  Your post is very clear stating that your internet is stable during the day, it has a "Very Good" signal, and is gets worse at night and you haven't changed anything.  I see a consistent pattern of people stating that their speeds significantly decrease late at night.  Hopefully someone will escalate this to the technical team who can state why this is happening.  My guess is it may be due to nightly IT maintenance but it's purely speculation.

“During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.

Nothing has changed other than the time of the day.”

I hope you all get some sort of resolution. ¡Feliz búsqueda!

T-Mobile has oversubscribed their home internet, plain and simple. You get good speeds during the day when most people are working, once they're home and streaming video and the like the network is congested and speeds fall off dramatically. It's a great service if you work evenings and use it during the day only! LOL

I am yet another user having the SAME EXACT ISSUE. For me it's the 3-6am range which sucks because i wake up really early and use my PC. I'm wired into my hotspot and there's no reason for anything on my end to slow down. It's all T-Mobile. Cell users get priority ?? That's fine. How many people are actually on their phone as i write this at 3:30am?? I just got a new piece of hardware. There is absolutely no reason for almost no bandwidth coming through 

Exact same issue here.  I have respectable speeds during the day and most week nights.  But during peak hours on weekends, my speeds plummt from 200-300 MBPS to anywhere between 5 and 12.  I have tried rebooting the router without success.  During the Olympics they were even worse.  Any suggestion that router placement is the issue cannot account for the fact that the speed is great except duirng times of peak demand.  It is hard to escape the conclusion that the system simply cannot handle the traffic.  The TVs start to buffer rendering the service next to useless.  I am hard-pressed to think that there is any alternative other than pony up the extra money for a hard-wired service.  I like TMobile and go all the way back to the VoiceStream days.  But this is my second rodeo with the wireless service, the first being a disaster, and my patience is wearing thin.  Has this service just been oversold?