5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

JANEV wrote:

I don't care wether you agree with me or not. You don't know what I've done and you really shouldn't be assuming you know more than I do as far as what I've been through. T-Mobile internet doesn't  work and there's plenty of complaints about their service. And I'm paying the same price for my new internet as I was paying for T-mobile internet, and it works. So for you to assume I'm paying three times the amount as t-mobile internet is an ignorant assumption. Because you're WRONG. But it sounds like you don't like being wrong, you just like assuming something you know nothing about. 

What service did you switch too? It's great if some people can make the gateway work, but having to reboot it 1 to 3 times a day sure indicates to me there's a problem. It's too bad that T-Mobile doesn't know (or won't admit) how to fix it. I have to believe it's the gateway since I don't have problems with my 5G phone connection.

Yes. So many reporting the same issue, and when you call them, they seem surprised (oh no!). 

I just read this whole thread as I am experiencing some of the same issues. Hoping to hear if anyone has hooked up a router to at least handle the wifi part and what units work best with the wifi6?

Was good now seems to happen more frequently with latest update. Could be related to number of devices connected and with nbackend (Tmobile servers) unable to handle and so it freezes and then disconnects. Doubt overheat or signal problem as I seem to have neither. Could even be tmobile servers overewelmed in general and they are rebooting their system. Agree needs fixing.

I've had t mobile going on a year now and I'm sick and tired of their BS excuses. The service is the worse its ever been I'm leaving them with the home internet next month and going with an actual wifi carrier. Plan on keeping my phone service because I'm getting 1 of their devices to boost my cell signal strength but if that doesn't work I'll leave them altogether. I have hundreds of dollars in Call of Duty Mobile and their service just keeps screwing me bad. Just 1 example. I will not ever recommend T mobile to anyone ever again. It's the worst service I've ever had in my life and it just keeps getting worse so screw it. 

007BondMI6 wrote:

JANEV wrote:

007BondMI6 wrote:

JANEV wrote:

I don't care wether you agree with me or not. You don't know what I've done and you really shouldn't be assuming you know more than I do as far as what I've been through. T-Mobile internet doesn't  work and there's plenty of complaints about their service. And I'm paying the same price for my new internet as I was paying for T-mobile internet, and it works. So for you to assume I'm paying three times the amount as t-mobile internet is an ignorant assumption. Because you're WRONG. But it sounds like you don't like being wrong, you just like assuming something you know nothing about. 

Aren't you gone now no longer a customer why are you here?

Oh wait, T-mobile internet was consistent. CONSISTENTLY BAD!  
for 007bondM16, your a troll who probably works for T-mobile.  Best decision I ever made was getting rid of T-mobile internet and going with a RELIABLE internet service for the exact same price!!!!

I don't work for TM and not a troll if you took the time to read post I give out help info but then again ppl have to want to recieve help.

There is one huge diff with your cable that your short sightedness where my view is long term. TMHI is $50 per month lifetime I am sure you did not get that from any cable company. So soon your bill will go  up same old thing that happens with cable over and over the deal never last long.

As noted by others some it works some it does not bottom line if you work at it you can get it to work. But to each his own you gave up that's fine as the gateway you returned there is someone waiting to receive it. But come back next year tell us what your cable bill went up to we all will still be at $50 with no data cap. Oh and it's not personal I just am 100% sure it can work in your location but as I have said many times this is not a take out of the box place on table plug in and it works product. You have to find the right location and maybe even install an antenna that part TM fails at informing customers.

But do post the term your cable co gave you I bet it is a year maybe 2 tops then you pay them full price.

If your stuff is working, why are you on the forums harassing people who are having problems?  You're not being helpful.  Saying "If you work at it you can get it to work" is such a strawman argument.  You don't think everyone on here hasn't been working at it?  Everyone is literally living in a different location.  T-Mobile wants to put a box in everyones home if possible, but they are giving priority to mobile users.  That's why a 5 bar connection on a trashcan can equal .25 mbs down while a 5g phone right beside it gets 100+mbs.  It's not science, and you are being a troll.  Absolutely no one cares that it is working for you.

Over 3 weeks without our Gateway functioning and waiting for our second replacement.  It worked perfectly for nearly a year and now it won't connect to the internet.  Each time I've been on the phone, we do the troubleshooting and I ask about the towers...no clear answers.  I live in a rural area.  We've come to depend on the gateway access.  If I look it up on a map, it shows it's not available in our area, yet we've used it steadily for a year...then suddenly, it stops.  They graciously gave me 100 GB of data on my phone's mobile hotspot, but it's gone already. (Plus, they took the $35 fee off for the data boost.  Gee, thanks) I'm no IT expert but if our phones work with mobile hotspots just fine, why not the gateway?  And the fact they can boost our high speed data temporarily for the inconvenience?  I say it's ridiculous and grossly unfair to remove our access to the gateway service after we become dependent and accustomed to having great Internet access.  But when the 3rd gateway gets here, if it doesn't work, I'm not sure what I'm going to do...or say.  But I'm re to go back to our previous provider.

Same issues, same no-fix/no results from TMob no-customer service….we have to switch. I work from home and can't even download my email anymore. This cannot go on anymore for me.

I don't know what happened. At 1st this was great, now it is just absolutely useless. Been watching old DVD/Blu-Rays because watching streaming isn't happening. Sorry to say it, but we are gone...probably will switch our cell phones too. Just bad customer service and products all the way around.

Blackmateria87 wrote:

My home internet drops randomly every few days, but the speed is so slow when it is connected I cannot get above 15 downloading and I live in a sprawling metropolis that they claim to have reign over. So my question is, what's the deal? My cell phone has outstanding service and hotspot but the stupid can can't handle more than one device connected to it at a time, which basically makes streaming video almost impossible. It buffers every minute or so. It's ridiculous. 

It sounds like you have two problems, stability and slow speed. There are some people with the slower connections, and 15 is pretty slow, who have a steady speed, but many don't. That means if your speed is fluctuating, it could be going down to 1 or less and not allowing video streaming, at least not any HD streaming, let alone 4K. The latter requires a connection of 20Mbps or more.

Sprawling metropolis isn't always good, depending on what is between you and the tower. Since I see this is one of your first posts, have you tried putting your gateway in different locations and orientations in your house? The best location is in a window facing the T mobile tower you are nearest.

Most people do not know where their tower is and that's okay. So then you have to try putting the gateway in a variety of different places, restarting it each time with the button on the side, and doing a speed test, so you can see if you can get your speed up over 100.

You can test your equipment by taking the gateway to another person's house, and see how your speed is there. Just don't use it for very long, because you're just supposed to use it in one location. But if you got a good speed elsewhere, you'd know it's something about your location, not the gateway.

The higher up the gateway is placed, often that is the fastest connection, but sometimes the wifi doesn't work well if you are too far from the gateway with your computer. But if you're in a multi-story building, it helps to be on an upper floor, with the better sight-lines to a tower, and the closer to a tower, the better.

Do a search on YouTube for your city name and T mobile home internet and see if there are any users reporting the speeds they get. Maybe you'll find someone in your area.

Cities sometimes have their towers limited in a direction they are broadcasting, like 40 degrees instead of 360 degrees, as they might be in a rural area. They limit their transmission angles because of signal conflicts with other providers. If your house happens to be in some kind of dead zone, it's just unlucky.

Get back to us if your speed improves and good luck with it.

Also post your signal readings it’s a good indicator I have used it to understand the best spot.

As you can see I have no secondary signal as I noted I have located my can where 4G is best. My readings are not that great and tower is half mile away reasonably clear shot.

RSRP -97 dBm Not really great almost the edge.

SNR 12 dB actually good leads to a more stable signal.

RSRQ -9 dB again not to bad.

RSSI -68 dBm again not to bad.

It will stay up for weeks and weeks like this not so fast on the 4G but way more reliable then the dropping 5G.

Sure some will say but you are paying for 5G yea true but I was just so sick of Comcast it’s felt so good to tell them to take this cable modem and shove it.