Forum Discussion
Home Internet - Sudden consistent signal degradation
We've had 5G home internet for several months and have loved it. Signal strength to the router was consistently 3 bars, occasionally jumping to 4 bars, but we were seeing speeds of 200+/75 down prett...
As far as mysteries go with speed changes, I have one that is even stranger. I'm on the same signal pair (B2/n41) with the same signal strength as I started out with but my average speed went from 90 1o 190 one morning. For the first two months my peak speed was 190, and recently I hit 420.
If I had your problem, a signal drop like that, I'd suspect I might be on another tower. Or, they adjusted the fan pattern of transmission in a way that it degraded the signal to your house. Another reason could be they turned down the transmission power on your tower. They might do that when they have a conflict with another carrier's signal.
While I haven't read of a person having a gateway performance issue like your particular problem needing a new gateway, that's something you could probably consider. But call first and see if maybe they know they are doing work on your tower, in which case no need to go through the fuss of trying a new gateway.
Since there’s a possibility you are on another tower. if let’s say they are doing maintenance on your old tower, you should try a different location/orientation for your gateway, if you haven’t already.
When I got my speed boost, I thought some new gateway location/orientation experimentation was warranted to optimize it, and it did.
I started a thread on the 1609 firmware update and no one has reported that issue, nor has the firmware ever done something to a person's signal strength that I'm aware of. I got my speed boost a week before I got the 1609 firmware update.
We can report that we've been suffering from the same serious signal degradation off and on for the last 2-3 months, and it's really gotten so much worse in the last month, specifically. For the past 2 days, now it's impacted my ability to work from home in the early morning, which is completely unacceptable.
We’ve had this service since August 2021 and it had been working wonderfully until around the end of this April/early May. During that time, we’ve consistently been affected between the evening hours of 8pm-midnight, especially with our streaming TV service.
I've called T-Mobile Customer Support at least 4 different times with no improvement. They've replaced our our router, which had no effect. They told me once, after waiting for 6 days for their engineering team to report that we're in a poor signal area and will encounter service disruptions! What?! They didn't tell us that when they sold us the service AND that was not our experience during the first 8-9 months of service!
We're getting completely frustrated with this company's service that we used to love. We're pulling out our hair and the company's responses have been lackluster.
