Forum Discussion
Home internet connection keeps dropping
I want to add to the users who reported this behaviour from their home internet. Of note, customer support is of no help (is it me, or has it become useless to contact them over the phone?): the issu...
The move away from the SimpliSafe system was quite possibly related. If you are able to compare the metrics for the cell connections for the T-Mobile router in both locations you might discover there is a change in SNR, signal to noise ratio. It might not be obvious until just prior to the disconnect which might relate to the SimpliSafe system making a routine hello to the monitoring station. There could be signal interference due to the close proximity of the two cellular devices. I have seen references to locating the gateway away from other equipment that can cause a problem for the signal due to emissions. I would speculate that the SimpliSafe system has a bit of a routine or schedule it maintains to confirm communication to the security monitoring server it communicates with. Good call EDSinTEX!
I could be mistaken but I think you are on to something there. It makes sense to me at any rate. If there is monitoring taking place to insure the SimpliSafe system is still there it stands to reason the two have to talk to one another on a regular basis for proper monitoring.
