Forum Discussion
Modem drops internet service every night
I have had the Home Internet for two months and I have noticed that the modem drops the internet almost every night between 9 pm and 11 pm. When I use the Home Internet app to access the modem I see that the signal strength is showing as good but there is no internet. Speedtest.net will not run and all the YouTUBE TVs go down but the WiFi is up and working. I end up seeing the modem restart command from the app but I usually have to do that 2 or 3 times to recover. Last night I actually had to unplug the modem. The behavior is not acceptable.
I have had t mobile internet for the past year and for the past 3 months my internet goes out between 9pm and 10pm just about every other night. I have done every trouble shooting solution they have given me to do as well as get two new gateways but it still drops the Wi-Fi connection even though signal to the gateway is good to great. It seems like the best solution will be to drop t mobile for someone else.
pmrii wrote:
There are a lot of things that can be causing these problems.
My first thought is what is your signal strength. In one part of my house it is GOOD and in another it is WEAK. There is an app that I came across a couple of years ago that can track your wifi signal strength. I got it on playstore but have since not reinstalled it on my new phone and don't remember its name.
For other reasons do a Google search on "causes for wifi drops" or similar phrases. You may b surprised at some of the reasons why wifi is dropped, especially with older computers.
When there is no internet, the eero has a red light eventually, not always right away. When I had Cox, the eero and the Lenovo always immediately showed there was no connection to the internet. The globe icon replaced the signal one with Cox internet. Now, as I said, the Lenovo shows it is connected, even when it's not! On the T-Mobile gateway, my connection is always "good", and only occasionally "very good".
There are a lot of things that can be causing these problems.
My first thought is what is your signal strength. In one part of my house it is GOOD and in another it is WEAK. There is an app that I came across a couple of years ago that can track your wifi signal strength. I got it on playstore but have since not reinstalled it on my new phone and don't remember its name.
For other reasons do a Google search on "causes for wifi drops" or similar phrases. You may b surprised at some of the reasons why wifi is dropped, especially with older computers.
Mine started losing the internet for short periods of time early some mornings. It usually quickly fixes itself, but some days, like today, I had to unplug the gateway, plug it back in, unplug my eero 6+ and plug that back in. It's odd, though, that my Lenovo desktop shows the internet is connected when it is not.
Does it keep working throughout the day? If so, you're lucky. I've been having to restart my modem a few times a day due to loosing connection that never returns on its own. Been through all of the steps with customer service twice now and am currently on hold to try and figure out the problem for the third time. Been having this issue for almost two weeks now.
I see the same thing. I have to unplug and replug the modem a couple of times a week
