Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Clearly not a tower issue. After several calls to Asian tech support, using the direct number they gave me because the 611 IVR doesn't understand "home internet support", when the latest agent continued questioning my ability to wire an effective home network, he finally got the picture when I wired my laptop directly to the trash can and received the same dismal Speedtest that the iPad confirmed wirelessly, then disconnecting iPhone 7 from WiFi and Speedtest next to the trash can yielding >150Mbps down. My wired Bravia with severely pixelated and buffering YouTube TV was clearly not a sufficient indicator.
