Forum Discussion
5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short versio...
Curious George wrote:It is a tower issue. T-Mobile sets it up to constantly be switching from tower to tower. Sometimes it will do it seamlessly, while other times you'll notice a little interruption in service and then it will continue, unfortunately there are times when the tower switch is delayed long enough that it kicks you off the system altogether. They need to fix this by either not having the system switch towers or by making sure tower switches are close enough so the delay isn't so long that you completely lose signal.
UPDATE: After finding and speaking with a very competent rep, I found out that my tower needed a repair and was waiting on a part. He suggested that I try finding a different tower to pull a signal from. The T-Mobile app only showed the one tower as being available. Just for the heck of it I tried rotating in a direction opposite of where it indicated. BINGO, I got 3 bar signal and have not had it drop the internet for 2 days so far. I love T-Mobile when it's working 100%. Good luck to all that might be experiencing issues. You might want to try the same.
